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Dear Amazon Seller Community,

@Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH

We have been submitting the required KYC verification documents to Amazon, but they keep getting rejected without a clear explanation. Despite ensuring that all details are accurate and comply with Amazon's requirements, we are unable to get our verification approved.

We are reaching out to ask:

- Has anyone faced repeated KYC document rejections?

- What steps helped you successfully get verified?

- Is there a direct contact number or email for reaching Amazon support regarding KYC issues?

Any guidance or shared experiences would be greatly appreciated. Looking forward to your support!

Best regards,

For the past few months I been receiving small FBA fee charges on our account from Amazon Germany and Amazon Spain. We sell UK power adapters so have no dealings with non-UK countries.

I ran an FBA stock report and I see that somehow I've ended up with 10 pieces of stock in Germany, Spain, Italy and Poland. I didn't ask for this as they will never sell there and as a last kick in the teeth Amazon are charging me storage fees for them each month.

Clearly I need to get them back but support are telling me I need to create removal orders. Heaven knows how much this will cost and I don't feel I should be on the hook for it when I never asked for the original transfers.

i have a suspended account in the year 2021. When I could no longer accept further appeals as much as I can write I opened a new account in the year 2022. The second account was successfully verified in Amazon UK then deactivated few weeks later same year 2022. I have felt so bad and abandoned even as I have no access to get advise from UK seller support. Now the first account deactivated since 2019, I don't have access to log into it in UK. I closed the account successfully in the North America. Please I need someone to guide me on way forward. Amazon is always writing me to update my credit card information but doesn't attend to my mails to reinstate my account.

Two days ago I got a reply from a seller that I have to close the second account. The first account is like lost to me for I have no access to log into it since 2022. I can't even determine if the first account was hacked hence the UK seller support doesn't respond to my mail. Please what will I do.

Peace be unto you all

Hi,

I have lost my eligbility this morning on my premium shipping due to my VTR rate dropping. However I ship all items using buy shipping, nothing has been sent outwith buy shipping across the last few months at all. Does buy shipping no longer protect your VTR rate if you use CRL 24/48? Sometimes the tracked options are not avaliable as Amazon seems to think tracked 48 takes longer than CRL 48 for exmaple.

Its frustrating as its Amazons fault for sometimes taking off Tracked services saying they dont meet required delivery promises and then Royal Mails fault for not scanning CRL mail everytime

I have submitted a plan of action but I would just like clarity from an admin or mod as to wether buy shipping no longer validates CRL 24/48?

@Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Guys need your help,

I'm facing an issue, where Amazon has issued a trademark misuse/IP violation on my listing for a SE****UN product.

At the time of listing, “SE****UN” was not available as a brand option in the catalog, so I used my own brand name “CA*****RA” to proceed, while still clearly mentioning correct product details & images.

Amazon accepted the listing after reviewing multiple compliance issues (ingredients, pharmacy-only flag, etc.). Till this time same Listing was INACTIVE, But later checked it got ACTIVE & very next day suddenly flagged it as an IP violation, even though:

A) I never claimed to own the Selsun brand.

B) I only used the brand name I was forced to due to Amazon’s system limitation.

The listing is still active as of 15 May 2025.

Despite explaining this, seller support keeps sending copy-paste responses asking for a letter of authorization or to change the brand — when that wasn’t even an option to begin with.

Has anyone dealt with something similar? Any advice on how to get real help or escalate this properly?

I need help, @Seller_j9Bd91CW3ZVpr@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Thanks..Bhim

Hello, I have a seller account that could not be verified successfully in the year 2021. The account was deactivated and later suspended. After writing several appeal's it could not be reactivated. That led me to open a new account to have my records counting by republishing the books I have on the closed account in North America but still not closed in UK due to the deactivation and suspended. The account was successfully verified but got deactivated due to the first account. In my previous account I was not owing seller fees when I closed it in North America. In the new account I paid up my seller fees and downgraded my seller account to individual plan. Now my seller fees has accruing while still on individual plan still rising but yeilding no returns.

I have written so many appeals to reactivate my first account so I can successfully close it and even get paid. Now I cannot even be able to log into the first account suspended in the year 2021 locked by Amazon website. I tried publishing many more books in the new account to enable reactivation of my suspended account till now. I am scared writing and publishing more books as it's not working for me. Please advise me on what to do to reactivate my first account deactivation and close it properly and get paid. Often I am receiving mail to update my credit card information for them to collect seller fees on my individual plan account.

Not something I was expecting but it seems this is happening.

We recently received "Inaccurate Categorization" policy violations. The crazy thing is the product in question was 100% created in the correct category but due to some necessary wording in the product title Amazon's wonderful automation misunderstood this wording and decided to change the category and then give us the violations. I have explained this several times in the appeal, but sadly as is often the case with Amazon the appeal gets denied in a matter of nano-seconds with no detail or further guidance. Can a mod please escalate this for me? I feel it would be dishonest of us to provide a plan of action to stop this happening again when in fact we did nothing wrong.