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When and How to Use Pre-orders and Back-orders
by Seller_mIRnuhdx7l5sN

Hello Sellers,

Have you ever wondered about the differences between pre-orders and back-orders? Here's what you need to know:

Pre-orders allow you to accept orders for products that haven't been released yet, enabling customers to purchase in advance of the release date. This is particularly useful when you're launching new products and want to gauge interest or secure sales before the official release.

Back-orders are for existing products that are temporarily out of stock but will be available again when restocked. This option helps you maintain sales momentum even when inventory is depleted, allowing customers to place orders whilst waiting for your restock.

You can set up these options through Seller Central:

  • For pre-orders, specify the product's release date during listing creation
  • For back-orders, set a restock date for your out-of-stock items

Both options require shipping within 30 days and are not available for Fulfilment by Amazon products or Music, Video and DVD items.

For more details, please consult the relevant help page: List a pre-ordered or back-ordered product.

Have you used pre-orders or back-orders before? Share your experience in the comments!

Cheers, Ezra

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有效追踪率不达标
by Seller_Y2WIw1YjoTOp3

英国自发货一直用panther物流两年了,都可以查到轨迹的,但是最近有效追踪率不达标,panther20天后又把轨迹清楚了 怎么解决呢各位大神

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Questions about drop shipping
by Seller_VZmEXyUyGd4ae

hi,

Just starting out but wondering?

What automative software should I purchase to drop ship from any site?

Thank you for your time

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2 replies
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A-Z claim granted
by Seller_znTeHti2qvorY

We have just had an A-Z granted in favour of the buyer. The buyer cited the reason for not being delivered, but clear photographic evidence provided by DPD shows delivered. I am at a loss for words as to why Amazon refund the buyer without looking at the tracking. DPD is certainly one of the better carriers for viewing delivery and tracking information. On appeal, at this moment we are advised that Amazon have upheld their decision as we did not provide sufficient evidence!

We provided a written summary of events and screenshots of full buyer messaging, photographic proof of delivery and an email between us and DPD confirming the delivery was correct.

If anyone at AMAZON is viewing this, please reach out to us. I seriously feel quite stressed when we act correctly and get treated like this, not just from the buyer but also by Amazon.

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Hi all,

Why are Outbound Shipping costs being refunded to Buyers who select a buyer-fault return reason? The Seller should have the option NOT to refund Outbound Shipping costs.

Our Buyer selected 'no longer needed' as the return reason, but has been refunded outbound shipping costs.

Our SAFE-T claim has been denied because 'The outbound shipping costs were charged in line with the refund policies. See https://sellercentral-europe.amazon.com/help/hub/reference/G202080050'. However, this link mentions nothing about the *Outbound* shipping costs

Why does SAFE-T refuse to reimburse the Outbound Shipping fees, when Buyer declares the return reason is 'no longer needed'?

Please can anyone help? Thanks :)

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I have been sent this email numerous times now. I did not opt out and was quite excited about this opportunity.

Just done an ASIN eligibility report and no product eligible in all European Countries. Is this some kind of joke? What a waste of time. I sell flavouring for food, drinks etc etc

This happened to anyone else?

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VEEQO Buy Shipping Issues Beware
by Seller_sg54Fq7GfBZzn
Amazon replied

So after seeing the Amazon ads for Veeqo it seemed like a good idea and fair deal to switch inventory management to them.

However, wow this has been very very bad, so everyone needs to be aware.

We set it up and found that items were being Zero'd. Veeqo are lovely and told us to contact Amazon and ask them for the data about why this was happening. Cant fault them on this and their response. Amazon however, didnt help, could not or would not share the information Veeqo wanted and I was left feeling they are not even an Amazon Company, sadly.

It got worse, we then used VEEQO to send some items. Imagine my suprise when I noticed that they were not registering as bought using Buy Shipping for Amazons VTR, despite the assurances from VEEQO and AMAZON they would.

We opened a case the second this happened and notified Amazon to alert them. Who Promptly told us, that No, this was not right and we now had to submit an Action Plan about why for the first time in ages Buy Shipping had fallen below the VTR requirement.

For real Amazon ? they are outright listed on your Order Page as your chosen choice, and that they count for VTR if done that way when all the shipping services are set up correctly, which they are.

VEEQO of course have said Amazon are wrong, but we are getting Nowhere with this or the issue of Stock Zeroing

So other sellers, be aware this could happen to you too, CASE ID 11066296932 and 10988427162.

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Hello was previously helped by Sarah, whom I was very grateful to, as I was on the verge of a nervous breakdown.

Sarah, if you are still active, please kindly view all messages between us and the buyer and indeed the detailed attachment we forwarded to the BOT in the A-Z department, which clearly shows delivery and reconfirmation from the carrier.

Order no: Order ID: 203-1617990-6115533

Thank you in advance for giving me some hope left in the human race.

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Just me? Royal Mail -
by Seller_ZjZ4slOF0jHpk

More and more I'm getting customers (rightly) annoyed at items (2nd class letter size) taking up to 9-10 working days to deliver. Often the replacement & original turn up on the same day - in other words, holding back mail until they have enough to 'justify' going to that address.

Yes, I offer 1st class upgrades from letters up to ParcelForce sizes. But not many are willing to pay the extra charge, especially for a low value item.

Anyone else experiencing the same?

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9 replies
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FBA shipping question
by Seller_yjbkAvRIojIw4

I've created a shipment to be sent off to Amazon through their partnered courier program. I can't remember when I schudeled for the pickup. I'm sure it was meant to be today, but can't seem to find any correspondance for this. Or are these shipments meant to be taken to a local store when UPS collect from?

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Why does Amazon allow such incompetence?
by Seller_AJxxLujbGDqaW

Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

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