Welcome to Seller Forums

Dear Community Managers,

@Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_mIRnuhdx7l5sN @Seller_j9Bd91CW3ZVpr @Seller_ZyGdB49sb7An4 @Seller_Huz6FT08OxHAR

May I refer you to CASE 10674889022. This is in addition to the email correspondence that we have had with community-help@amazon.co.uk to which we have had no reply since the 16th December 2024.

The Amazon.co.uk Seller Support member of staff has written back to us with the following and I quote……

“We see that you have contacted us to remove the negative reviews from "Binta" who has left a one star, unverified purchase, review against your listing ASINs: B00O4YAPM6, B071RD8XTK. These are fake reviews. You want us to take ownership and remove these product reviews our side.

Please be informed that customer review removal will be taken care by our Community help team hence we suggest you to directly contact them so they will review and do the needful as we do not have access to transfer your case to them.”

At last, as above, Amazon Seller Support have acknowledged the reviews as being fake.

Next steps: please remove the one star reviews against the above ASINs and stop Binta from leaving any further reviews against us, or ideally, against anybody else’s portfolio.

May we wish you a Happy New Year and above all, that you and your families stay jolly ‘n safe.

Thank you.

Yours sincerely

Paul & Philippa

Desperate for help please!

I have a balance on my seller account which I cannot disperse. I have tried to verify my account details, but in order to complete this process it wants me to verify some old account details which I don't recognise. I've called all banks I've used in the last 10 years to check, but none recognise the account number! I've opened numerous cases with Amazon, but they just get "transferred" and a day or 2 later I get a standard reply saying I need to verify my bank details. I can't see any way out of this short of filing in small claims court to access my money. Can anybody help please?

HI all, new to amaon so please be gentle :)

I had a buyer order off us and goods delivered 18 days ago, i just received this message

'You sent the wrong Bonio’s. I ordered Bitesize, but received the large ones. Unfortunately, I have had to use one of the boxes, but there are four unopened ones, as you will see in the photo.

How do you respond to this? they have part used the order, and DPD photo just shows a front door.

Since the last 27th of Nov 2024, whenever I try to add a SKU / ASIN to the "Send to Amazon" workflow I get the error message (This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product).

- The Same product with the same dimensions has been selling for 4 years now.

- Seller Support confirmed it is a technical issue from Amazon's side.

- I have been opening multiple cases, with on master case opended since the 6th of Dec ID 10589970902, the problem is still persisting since the 27th of Nov.

- I work day and night to send my products in time and not lose my ranking, but the Support's attittude is a BIG F**k you to me, my time and my efforts.

- Support has the same response for 5 weeks now " The internal team is looking into your case"

- Until today I keep paying daily storage fee for a product packed and finished and ready to leave the warehouse in any minute.

If someone can help I will be thankful, I really don't know what to do anymore.

Kindest Regards.

@Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_Huz6FT08OxHAR @Seller_iTgjdgiRqiPsn @Seller_gAhPNiLrkfTcr @Seller_hnDMgUKxMh1V4

Can any booksellers help me here ? I have tried the usual Amazon case route but so far it has been quite hopeless.

I was trying to list a book as 'add a new product' The search of both title and ISBN brought up no results so I went through the tedious, infinitely long and convoluted process of starting from scratch. But when i got to the end it did not go live. The listing is marked as 'incomplete'. This is the error message. Does anyone know what to do ?

You may not change the brand name on this ASIN. Use the brand name currently shown on the ASIN detail page. If you believe you are using the correct brand name, contact Selling Partner Support https://sellercentral.amazon.co.uk/hz/contact-us and mention the error code 5995.

You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalogue or one that’s been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you have tried to add this SKU to the Amazon catalogue before, check your data and correct any errors before resubmitting. If product is being added to a store from another one, it may require few hours for localisation before it is valid, please check your seller account for progress or any issues.

The book is Hess, the missing years by David Irving. He has had, shall we say, an 'interesting' career. A lot of publishers did not want to bbe associated with him so he set up his own publishing house. He now sells this book from there with the same ISBN, as far as I can find out. I wonder if this could be the problem ?

Amazon keeps asking me for screenshots of the problem. I cant get that to work, and even copy and paste of the exactly the same thing does not satisfy them. And they closed my case because i did not answer them back with 'more details' ( which I dont have ) at 5 am

Yesterday, I got a notice to fix stranded inventory for 2 lines. I have been selling them for some time, and we have approval for most brands in our category (music). The problem is that Deutsche Grammophon products are listed under Dolce & Gabbana brand or a nonexistent brand: $DOLCE & GABBANA. I know that I will not be able to get the application approved due to the brand on the ASIN being a brand that doesn't match the product. I and many other sellers have tried to list and failed before. The topic was discussed before because we couldn't list some products (please see the link below) and@Seller_z3k8APxGfbQEK had to remove brand approval manually. Now, I face the same problem, but now for existing listings...

All $DOLCE & GABBANA, Dolce and Gabbana, D&G, DG, etc. approval requirements should be lifted under the music category. They do not produce anything related to music! Hundreds of ASINS prevent sellers from listing and selling. @Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP Could you please help? My ASINs: B08KHP42W8 , B08NMD8236 , B09SVZ3XP7 and B07ZWBD3WC

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/e93373af-4f3d-4bb4-b48a-c1100c2b1ebb

Hi,

I'm feeling extremely deflated and frustrated with the continuing issues with this account.

I have been trying to get our account re-activated since May 2024. We have no strikes against our account, but for some reason, the Amazon Performance Team keeps denying our submissions to re-activate the account.

We have tried submitting a wide range of documents and it doesn't change, even though the documents all follow the requirements needed.

We set up a new account, and have had no issues with verification. However after spending months of energy and money setting up the new account, sending stock to FBA warehouse in the UK. Amazon de-activated the new account because they said it is related to the old de-activated account.

The course of action, re-activate the old account and resolve any issues with it.

This is the horror loop we are stuck in:

- Speak to Account Health Expert on the phone, they recommend submitting documents.

- When those documents aren't accepted, someone tells us to try a different document.

- When those dont work, I ask if I can speak to a manager/file a complaint/escalate the issues, file an appeal. And I get told, that there is no one in the whole world who can help me. That the Account Health Expert team cannot get in touch with Amazon Performance team. And I am basically on my own. No way of resolving my issue.

We have a legitimate business, we are real people, we haven't done anything illegal or criminal or gone against any policy of Amazon. Simply, someone keeps refusing to verify the account.

All I wish to happen at this stage is to have the account deleted. But I cannot do that until it is re-activated.

I will keep trying to reach a solution but there is no where to turn for me except this forum now.

Praying I can find someone to help us.

So a customer placed an order on 22nd December but it went to Pending

On the morning of the 23rd I put holiday settings on and they will stay on until the new year

Amazon did not clear the item for dispatch until the afternoon of the 24th and customer had paid for Next Day delivery

Royal Mail last collection on Christmas Eve was at 1pm so there was no way this package could be sent on the 24th or that it would get there on Christmas day either.

Now Amazon are saying I have late dispatched the item

Its about time Amazon allowed us to cancel Pending orders in these situations - or at least not accept an order until payment is cleared. Or if they cannot do this, then if holiday mode is activated before payment is cleared, the dispatch date should be extended.

eBay have a really simply solution - they allow us to set both a start and end date when we on holiday and automatically calculate delivery dates accordingly. Why Amazon cannot employ a similar system is beyond me.

Got the message below, Im a new sellers and thought if you buy the product you can list on a already listings.

Seller message below says he will report my account to Amazon for because its a private protected listings.

I looked on google and there is something I read where the brand is there's and isn't mine.

Just to clarify this isnt there product its bought from a shop, theres no trademarks.

So can I list it under this listing or not?