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discussion.

Hello, does anyone know what bank accounts I can use in the UK, I have a mettle business account however Amazon is saying that I can't use this. What business bank accounts can I use and what do other people use?

Our account has been deactivated due to VAT liability, despite our company not being VAT registered (we haven't met the revenue threshold yet).

They wrongfully believed we were based outside of the UK, but we have provided plenty of evidence to prove otherwise: passport, invoices, certificate of incorporation, etc.

Seller Support is not replying to messages. It has been over a month since our privileges were removed.

We called the account health "specialist" and all they told us was to message support again, but they are not replying.

How can we fix this?

please check my account i am new user so help me where i am wrong

I have been trying to close my account since January, 2025. I have no more books to sell since my mentor passed away. Why don't I get help with this from Amazon? Please help!

Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

This is the first time I've experienced an issue like this, and I'm unsure how to proceed. Is it worth contacting Seller Support? I would appreciate any advice on how to report this kind of behavior and how to claim my loss.

Thank you in advance for your help.

Best regards,

As the title. Sales are zero today which is just not right as we sell dozens of orders everyday. Checked to see if our shop is still activated and it appears to be and also checked the buy box which we still have. All very strange never known anything like it.

was charged this today ? Anybody know what it’s for - I signed up for individual seller account only

Hi,

We sent a parcel out via Royal Mail signed for, Royal Mail have a signature as well as date and time, customer claimed non delivery via A-Z claim. It has obviously been granted and refunded, is it worth taking further and appealing and any advice on what I should say in my appeal? ANy help appreciated. Its not the first time but its happening more frequently so wonder how others deal with it?

Kind regards

Burash Ltd

Hi everyone,

I’m reaching out to ask for help with our KYC verification on Amazon.

Our company officially changed its name last year. We’ve been operating under the new name since then.

However, during this year’s KYC verification, it seems Amazon's system still displays our old company name, causing a mismatch. We’ve sent all the updated documents multiple times, but we are still not getting verified. The appeal was rejected.

We’ve run out of ideas and options. Our business is being seriously impacted, and we urgently need to get verified to continue selling.

If anyone has experienced something similar or knows how to resolve this, your advice would be greatly appreciated.

Thank you in advance for your time and support.

@Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr