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I have just started using Amazon buy shipping and used to use Royal mail click and drop for all my postage. This is because of the VTR rules which have forced me to use BUY shipping to keep my VTR level. When I use buy shipping and choose CRL 48 the manifest gets passed to my royal mail account and I get charged for the postage through my Royal Mail OBS account. When I select Royal Mail 2nd class postage I cant find how or if I get charged for the postage. My royal OBA account is not showing any charges for this and I cannot find any charges on my amazon account. Anyone have any similar experience with this. I have seen on other discussions that when other sellers (who dont use click and drop) use this method and take the packages to the post offices they cannot scan them. Its as though Amazon generate the label and expect the seller to somehow to pay for the shipping at the post office. Any help here would be great

I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.

I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).

The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.

I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.

The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).

Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).

Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.

I called HMRC and they have no idea what they are talking about

Anybody heard this before?

We are a UK importer. We already have alcohol category approval but are not managing to ungate the Grocery and Gourmet category.

We have provided final invoices from the brand owner for 1,000 of units but keep getting rejected without an explanation, apart from to say that it is due to the invoice. We are the only company that import this brand into the UK but other companies that we supply are able to sell it on Amazon.

Hello, I recently received a 3 star on my product listing. it has been 5 days now, the review is hidden, I tried viewing it in product reviews but it does not shows. It has affected my product rating but i do not know what feedback I got as I am unable to view it. Anyone know why is that? and what is the solution?

Hello

I have a problem listing a used copy of 'The Gonzo Papers Anthology' by Hunter S Thompson because I need brand approval from the publishers Picador. This seems unlikely because I have been able to list other Picador titles without such approval required. I have listed it on Ebay without any such nonsense-any thoughts please,

Thank you

I've sold a bundle of items on another platform to an InPost locker. One of the products I've sent in to FBA so I need to get one of them back.

What's the cheapest and best way to get one of them back to me? Create a removal order for 1 item or create a fulfilment order to my address?

I am sorry if this has been posted already, I did check by searching "Windsor Framework" in the forums and saw six results that did not relate. If this is already an ongoing topic I'd appreciate a link to it.

I started a Seller Support case on 28 Mar 2025 asking

"No customer EORI number or AIRN for Northern Ireland order from England, for Pay by Invoice customer.

Pay by Invoice means I can not contact them and ask for this.

What is Amazon doing to ensure business customers from Northern Ireland will be providing EORI number or AIRN for shipping?"

The case is still open and I've been receiving the regular "Nothing to worry, we will make sure to provide useful information. Hopefully the investigation will give a clear path regarding ongoing issue. Thanks for your understanding."

I've not seen any news about this, or had any emails, has anyone else heard anything?

How things work.

As well as selling on Amazon, I also do some caring for a semi-invalid male who is too young for attendance allowance. After him buying clingfilm in bulk to help with batch cooking, he got me to order a clingfilm/tinfoil dispenser on Prime for him. When it arrived it was incompatible with the clingfilm rolls (adapter too large) so I put in for a return.

Amazon told me I could keep the item, wouldn't supply the QR code to create a returns label, and ensured that I received the panicked/obsequious communication from the seller in a format where I can't reply to them.

I've had my refund; I'd seriously life to return the item but the mechanisms for doing this are seriously obstructive and to the detriment of the seller.