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@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP Replied to all the case logs with supporting docs but NO help at all from the team they keep coming back with different issues and we are going round in circles

can someone please just help out to get our listing approved ? stuck in the stage of getting Pet Care and Pet Ingestible Products approved currently ? can you please help at all?

Hi

Customer returned an item that we didnt sell them. Upon receipt we took this up with the customer who said its not their fault they put the wrong labels on the wrong returns. They then filed an A-z

We appealed with photos of the item received and still lost ... and the A-z counts against us too.

Ive also noticed that pretty much all A-z's are lost now even when they have been delivered with tracking and photo.. just because the customer says so. What is the point of Amazon shipping if it protects you from nothing?

Anyway - the order number is : 203-6643416-3855558

Im hoping that the board admins can ask a real person to look at this and reverse it.

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

Is there any point using Royal Mail Tracked anymore with end to end tracking and a delivery photograph confirmation when even if the item is confirmed as delivered a buyer can just obtain a refund by simply opening an A to Z Claim.

Two orders in the last 2 days have been refunded after A to Z claims have been opened by buyers 'claiming' not to have received their orders where online tracking clearly confirms delivery.

Amazon's response -

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

So we have provided sufficient information that proves the item has been received but the customer keeps the goods and also gets a refund, bonus though our ODR is NO!

Whats the consensus on the best way to go about this?

For context, i'll be away for a long weekend (Friday to Monday), resuming on Tuesday morning.

Is it better to set the holiday mode for the time period, or extend our handling times to compensate?

Thanks

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

I am the seller account OWNER for an LTD business and have resigned from the said business. I would like to transfer the seller account to the new business owner. How do I do this, please?

Thank you in advance for any help you can give.

Sent a small parcel shipment in was delivered inside 5 days but has been stuck as checked in for 15 days now, the only answer i get from SS is that It can take longer in busy times, but I have sent two parcels in after this thar have both gone into receiving as normal.

Any advice welcome

Thanks

Hello, my amazon seller account has been closed for months and there is no information about why it is closed. Although I keep sending information, my account is still suspended. I hope there is someone who can help with the issue.

Order 405-0350050-8137106

The buyer filed an A-Z claim for not receiving the product.

Amazon approved the seller's refund and affected the ODR.

This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?

Please help us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4