Welcome to Seller Forums

Hi everyone,

I'm currently having trouble getting my brand approved, and I know it's because my brand name and logo are not printed directly on the packaging box. I can provide one box that fully meets the branding guidelines and I’ll be able to get my brand approved.

My question is: once the brand is approved, would it be acceptable to use branded stickers on the boxes instead of having the logo directly printed on each box?

The issue is that my supplier requires a MOQ of 1000 units to print directly on the boxes, which i dont want to do right now for obvious reasons as a new seller and new product.

Any advice or suggestions would be greatly appreciated!

Thank you.

Hi everyone,

About a month ago, Amazon asked me to re-submit verification documents because my account had been inactive for a while. While I was uploading the documents, my internet connection dropped and some files didn’t upload properly.

Now the system doesn’t allow me to upload anything again. It keeps redirecting me to the same page or just goes back to the home screen without giving me the option to re-submit.

I’ve tried emailing seller-verification@amazon.com, but I keep getting a “mailbox full” error. I also tried contacting appeals@amazon.com, but all I get is an automatic reply saying I used the wrong channel.

I can still log into my Seller Central account, but I’m stuck—I can’t proceed with the verification and can’t get help from support. My documents (ID, bank statement, utility bill) are ready and complete, but I have no way to send them.

Has anyone experienced something similar or found a way to fix this?

If any moderators see this, I would really appreciate your help.

This situation is blocking me from getting my account reactivated and continuing my business.

Thanks in advance 🙏

Hi everyone,

I’m hoping someone can clarify this for me. I currently use Royal Mail 24 and Royal Mail 48 services to fulfill my Amazon orders. As you know, these aren’t fully tracked services, but they do provide delivery confirmation when the parcel is delivered (a barcode scan at delivery).

My question is — if I dispatch an order using Royal Mail 24/48 with delivery confirmation, and later a customer opens an A-Z Guarantee claim saying the item wasn’t received, how is this handled by Amazon’s system?

Since the decision process is largely automated (AI-based, not human-reviewed initially), and these services aren’t classed as ‘tracked’, would the AI still side with the customer even if I can provide the delivery confirmation scan?

Would appreciate hearing from other sellers who’ve been in this situation — or if there’s an official Amazon position on using services like Royal Mail 24/48 for fulfilling orders and how it affects A-Z claims.

Thanks in advance for any advice!

Hi,

I received a product authenticity complaint a few months ago, and have had appeals rejected due to insufficient documentation. Since then, I have been provided additional documentation from my supplier, which was supplied to Amazon on 30 May 2025. I have not heard back since, and would be grateful for an update regarding this submission. Additionally, if there are any further questions, please let me know.

Regards,

minskin

Hello,

Is there anyone we can contact to file a complaint about the SAFE-T claim team? They have completely denied claims despite us providing all the additional information requested. Their responses remain the same without any clear logic or grounds. This issue has occurred in multiple cases over recent months, and they seem to be disregarding the policy themselves while buyers take advantage of the situation. If Amazon intends to allow this misuse of the policy, then Amazon should take responsibility rather than passing it on to small sellers.

Can anyone please advise where we can escalate issues related to the SAFE-T claim team's responses?

Thanks

Is anyone experiencing the unknown charge on expenses in "other" section?

I got charged -$£2,747.05

Support could not assist. They transferred me to someone else and I havent heard back ever since. I also tried to request that funds but the link they provided to me for video interview does not work. Funds team said they will respond in 10 business days but it is been 2 months.

I have had zero violations on my account. I built this business by myself over 4-5 years and it has become my main source of income - so this is quite depressing.

Amazon requested me to send them documents proving I'm a UK established business that pays VAT. They never formally rejected my documents - they just kept spamming the same performance notification asking me for the same information over and over again.

About 3 weeks in, and after having about 3 phone calls with account health, it turned out that the address they wanted me to prove was my OPERATING address instead of REGISTERED address. I gathered as much evidence as I could since then (utility bills, commercial invoices etc). and sent it to them. Since then it has been a wild goose chase. I've had to send this information multiple times too, and to multiple email addresses (all of this under the advice of account health).

It has been 6 weeks since I sent the last bit of information they asked for and I have had no response. I have lost over £150K worth of sales and paid over £15K in storage fees in these 3 months. Every time I call Account Health they tell me all I can do is wait. The more I wait, the more I lose in storage fees. They refuse to give me any rough estimate whatsoever on when this will be complete - I could still be waiting next year for all I know.

This has just an extremely stressful and depressing past few months. I did nothing to deserve this - this is just Amazon refusing to look at the documentation and reinstate my account at this point. This issue has been escalated twice in the last week. 5-6 days ago I received an e-mail from the "specialised team" it has been escalated to telling me I'll hear a response within 72 hours. They have not responded.

I'm not sure what to do at this point. Do I just accept that the accounts gone? I can make a new company, new seller account, and pay another £15K or so to get stuff removed from the Amazon warehouse but it's always in the back of my head that by the time this is all done my actual account will be reinstated by then. It's a frustrating dilemma. Really seems like Amazon is just torturing me at this point. Has anyone been through anything similar? Any advice?

Dear Amazon Disbursement Appeals Team,

Your Disbursement Team did not answer me almost 5 months. Please read and contact with me vie main email . This is my last chance i am write to you here.

I am writing to formally request the disbursement of the funds (£1,911.54) currently held in my deactivated seller account. More than 60 days have passed since the deactivation, and as per Amazon policy, I understand that I am now eligible to request the release of these funds.

I confirm that:

My account was deactivated over 120 days ago.

The balance of £1,911.54 is still visible in the seller account dashboard.

I am willing to provide any further documents or clarifications you may require regarding identity, transactions, or supply chain to support this disbursement review.

There are no unresolved A-to-Z claims or outstanding return requests that would delay settlement.

I kindly request that Amazon proceeds with the evaluation of my account and arranges the release of the remaining funds, less any applicable deductions, at your earliest convenience.

Should you require additional information, I remain fully available and cooperative.

Thank you for your time and support.

Kind regards,

Rasim Camalov

So the seller has returned one of my items to me that I sold to him. He used one of the prepaid labels from Amazon. Evri have now gone and lost the parcel. I was told my Amazon customer service to raise a SafeT case. I have raised this but had no luck they have denied it. they say Evri is responsible for lost parcels. I have contacted the evri bot and finally someone has emailed me after a week so say they aren't responsible for reimbursements and to contact Amazon as they provided the label. So now I'm stuck I have paid for a label and lost my item. Who is really responsible for a reimbursement in this situation. Both Evri and Amazon seem both impossible to raise this with.