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Dear Fellows.

i and other FBA sellers were getting good sales on popular shampo listings. than comes the FBM seller. he is taking all the sales on proce of 7.99£. this price is not possible for FBA seller as it gives only 2p in profit. its second month and its getting upsetting now. FBM seller is taking all bu box. rest of us are just watching the sales down. i reduced my asin price for 8.99£ but even than amazon is not giving me bu box.i heard Amazon is all about Prime.aka FBA.

SUGGESTIONS PLZ.

THANKS

This time I paid Tracked 48 postage to receive an old kitchen cloth. It's not a lot of money but Amazon should have rules in place for things like this. Even because the reason for returning the item without paying the postage didn't make sense. Off to safe-T claims.

The customer files an A-Z claim, saying they haven't received the product. We prove they have, and they agree with us. The refund is funded by Amazon on February 14th. Well, to date, we haven't received our money. We contacted Seller Support repeatedly, and they told us they would transfer the request to the appropriate department and send us an email with a response. We haven't received a response, and we haven't received the money. I understand this is outright theft. Who should we contact to receive our money?

So this is a new one for us, received an email notification for an FBM order saying "order refunded not received"

I have gone on and checked the order, there is no email from the customer regarding anything, no return request, no complaint, no A to Z nothing.

And someone in Amazon has just straight out and gone and gave the customer a full refund on the item, which was Sent with full tracking and has a delivery image from Royal Mail.

Is this the new norm ? as if so we will need to scrutinise every single return.

My understanding is that in that instance for an FBM order, where the customer is claiming non delivery we at least get the option to speak to them and try and advise them where their item is.

However, it now appears that Amazon are just going to start issuing refunds with no contact for the seller.

So you could literally sell an item and find it refunded with Zero explanation ?

How as a seller do you even know how to claim then ? at least with an A to Z claim you can try and prove the item was delivered, even if the A to Z team never agree.

But this seems to be a new slippery slope we have not encountered before. @Seller_TSXM2A5nxWSuHany Comment please ? 203-4331202-5324302

We had NO contact from the customer at all, no email, nothing and your customer service reps have issued a refund for an item sent with full tracking and a delivery image too boot ?

Why ?

Bonjour, comment puis-je faire pour être recontacté au plus vite par un conseiller amazon seller? Je n arrive pas à activer ma plateforme et ne suis jamais recontacté malgré plusieurs tentatives de contact avec amazon seller. Quelq'un aurait il les coordonnées d'une personne fiable à contacter chez Amazon seller pour pouvoir m'aider à résoudre mon problème une fois pour toutes ? Merci

Hi

I received a business order for a bookC for which the buyer paid standard postage.

Amazon did not offer the usual standard Royal Mail label (£1.80), the cheapest option offered was for first class post (£3.30). I had no choice but to accept this if I wanted to get the item dispatched.

Can anyone shed any light on this? Any comments much appreciated.

We manufacture our products, own the brand, are in Brand Registry, and have a UK trademark. “Allow Amazon to buy my products to sell Globally” is turned off. Yet somehow, Amazon EU is selling our items in New condition for less than our price—and, of course, they’re winning the Buy Box.

Every case we’ve opened so far has been met with the same useless response from Seller Support or Brand Registry: “We cannot share any further info on how to become a featured offer.” That’s not even what we’re asking.

The real questions are:

1. Where is Amazon EU getting this stock from?

2. How do we stop this from happening?

Has anyone dealt with this before?

For reference (in case a miracle happens and an Amazon support rep actually looks into this): case IDs 10988540822, 10988019942, 10983886832, 10983357542.

@Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM

Usual rubbish customer support, please someone from Amazon help me out. This is your own policy which your own employees fail to implement!

I have about 10 A to Z cases, all rejected despite buying our shipping through buy shipping and shipping on time. What a frustrating waste of time your whole systems are. Please could a real person with some knowledge actually help me out.

Here are the cases for anyone that might be able to help:

204-3060038-7430767

202-4557773-2412351

202-1151037-0313169

202-3661279-8769923

204-2525242-4184360

026-8481604-5547524

203-0869561-0306736

206-1249481-9937161

206-2820943-9651515

202-1702602-3441129

Hi everyone,

We’ve been facing a recurring issue that I believe many other sellers might relate to.

When fulfilling orders, we often receive customer details where only the first name is provided no surname, initials, or anything else. Unfortunately, most couriers do not accept shipments with just a single name on the label. It creates a logistical problem and raises the risk of delays or even returns.

We’ve been trying to resolve this by politely messaging customers and asking them to provide their full name. However, in our experience, 9 out of 10 customers never respond, leaving us stuck. In some cases, we’ve had to “make up” placeholder names or reverse their first names neither of which is a professional or safe practice. Many names also carry cultural or linguistic meanings, and altering them could unintentionally cause offence.

As sellers, we’re trying our best to provide fast and reliable service, but this puts us in a difficult position where we have to choose between delaying dispatch or risking problems with delivery.

We kindly request that Amazon consider implementing a solution to this perhaps by requiring customers to provide a full name at checkout, or by adding a system prompt if only a single name is entered.

This would not only help sellers ship orders accurately and on time but also improve the customer experience overall.

Would love to hear if others are experiencing the same and if Amazon has any plans to address this.

Thanks