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No sales in 5 days, is this normal?
by Seller_PhZA8vYyhatzR

I am on a pro plan and sales are not very good for me. I have decided not to use any campaign or advertising because I'm not seeing any sales and it's concerning for me and my business.

Can anyone advise me on what to do, I'm paying monthly for pro plan but mo sales.

Amazon is stressing me out.

I

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3 replies
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VTR issue
by Seller_FfpBlLLokzi5H

I have been stopped on Amazon and told to appeal because of my VTR

I explained to Amazon that due to the nature of my products I use non integrated carriers with tracking details

I have been told that is not a problem but also been told I have got to buy the Amazon Shipping Labels?

Is this correct or is their a way of not using the labels as it is added costs which I think is unfair?

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Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

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16 replies
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Hello!

We have formally written to request a resolution to the issue where FBA inventory cannot be removed due to a system error on Amazon. This problem has seriously hindered us from closing seller accounts

United Kingdom Inventory :1 units

Poland Inventory :1 units

We want to close our account, but the following prompt appears:

You currently have inventory stored at one or more of our fulfilment centres. This inventory needs to be either returned to you or disposed of before your account can be closed. Place a removal request to process your request.

You have a balance on your account. Once you've received a final payment or charge and your balance is £0.00, you can close your account.

1. We started dealing with this inventory removal issue on December 6, 2024. However, nearly six months have passed, and the inventory problem remains unresolved as it has been cancelled by system errors.

2.The seller support failed to provide an effective solution.

We declare our willingness to give up all the inventory in the store and the claim rights for the inventory. Please help complete the direct disposal of this inventory.

If you need us to provide any materials, please contact us. Thank you very much!

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Incorrect Dimensions causing higher FBA fees
by Seller_xh0d5SePkpEtU

Hello Everyone,

I am hoping some one can help here / advise.. is anyone from Amazon here please need your help.

Our prodcut dimensions was incorrect which causing us to pay higher FBA fees, we sent the proof of measurement and the main issue is the height only which causing us to pay higher FBA fees. our product height is 2.4cm and when we raised we got reply that there is no change and height still is 3.71cm looks like they just copying from the system. When we raised the case again they measured it correctly and chat representative told me that after measurement height is 2.50cm and you should be in lower tier of FBA (for standard envelope) but you need to wait 48hr before system to get update as I can see internal system showing 2.50cm,but few days passed and sytem no updated probably due to refund...

anyway we raised this system issue gain but was told they will do the re measurement again, please note that we didn't request for re measurement this time as we were hoping that system will get update correctly as was told in previous chat. but they told us that only option is to do the re measurment and they came up this time again with 3.71cm forcing us to pay higher FBA fees which we didn't agree and after few messages they did the remeasruement and on 06/06/2025 we got 2.40cm happy days but again system not updated this time :( we waited 48 hrs and then when we contacted through chat they said as few measurments were done recently so they will use median :) which will force us to pay higher FBA fees...they simply forcing us to keep paying higher FBA fees for no reason :(.

what should I do now? anyone please from amazon can step in and looks for us please this is clearly not accepted.

Case IDs: 11103443982 , 11146391312 (on 6th June they confirmed height is 2.40cm).

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_Huz6FT08OxHAR@Seller_j9Bd91CW3ZVpr

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I hope you can assist, as I’ve seen you help other sellers with similar unexplained charges.

I have been trying to resolve Case ID: 11167906722 relating to withheld funds and unexplained charges, but so far, I’ve received only vague responses from support. As of my last statement:

An Account Level Reserve of £7,417.07 was placed on 28/05/2025

An additional £5,833.25 was deducted as “Other”, without any breakdown or justification

My net transfer was only £23.51, despite over £7,200 in sales

I’ve reviewed community responses where you outlined “Order Adjustments” and “FBA-related deductions” in the range of £200–£400 per cycle, but in my case, the £5,833 charge seems excessively high and disproportionate, and no further itemisation has been provided even after repeated follow-ups.

I am also dealing with time-sensitive financial obligations, including staff wages and supplier invoices, and this unexplained hold is causing serious business and emotional stress.

Could you please:

Confirm what these charges relate to with a proper itemised explanation?

Advise whether any of these deductions are reversible or under internal review?

Escalate this matter urgently to the relevant financial or compliance team?

This appears to be affecting multiple sellers and risks breaching Amazon’s transparency obligations under the UK Payment Services Regulations 2017 and Consumer Rights Act.

Thank you for your help, and I truly hope you can step in and assist with this as you have with other sellers.

Best regards,

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Click & Drop track query
by Seller_RRpFRz9rypcNA

We have been using Click & Drop to despatch Small Parcel domestic tems. We currently ship these on Royal Mail Tracked 48 service and then paste the track # into each order, and this works perfectly with for our VTR which remains at 100%.

Our questions is does anyone have experience of just marking the orders DESPATCHED TODAY in click and drop and does the track # transpose across to the customers orders page without any problems? If it does this would save us a little time, but we heard in the past that this doesn't always work from a VTR perspective ?

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5 replies
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Widget to change sites
by Seller_2MDS66zdjPMUU

Unless I am doing something basically wrong why is it when i switch from UK to Canada or USA or vice versa I have to sign in again and get a new OTP. What a pain if I want to switch back and forth.

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10 views
3 replies
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Unfair AZ case
by Seller_j9nbblCHcVgo0

HI, we buying fully tracked postage via Amazon Buy shipping to be covered if something happend or Royal lost item we will dont have to counted to Account help.

And again we are not covered .

Order Id 202-6129042-8649936

AZ Claim team A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims. My postage has been bought via this and shipped on time. That mean will not affect your Order Defect Rate. Any help is appreciated, thank you.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

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3 replies
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EU Storage Fees by mistake
by Seller_Q7BEPP6rkHr6F

We've decided to stop selling in EU after Brexit so quiet sometime ago, recently I've discovered storage fees in 4 EU countries, because my settings only allowing storing my products in UK and we removed all EU selling programs from our account I did question seller support, however as usual no help, no answer or useless answers, however they've pointed many units of different SKUs all over the Europe......after 2 months they've decided refund all that stock, as they can't bring it back (how they were allowed to move that stock in the 1st place....), so I did ask for storage fees refund as well as I think it would be so clear and obvious but isn't all saga started again....copy and paste useless answers and absolutely not even Sorry to their obvious fault....any ideas how I can escalate this as I do have enough of time wasted with seller NOT support people???? Can you help @Seller_gAhPNiLrkfTcr???

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