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I know my stock. I deal with everything as I am a sole trader.

Seller Support refusing to go and remeasure even though the measurements are so wrong.

Hi, @Seller_z3k8APxGfbQEK After activating my seller account I applied to sell under my brand name, sent the requested photos and information and was approved to sell under my brand. In the message it said I could start adding new ASIN's using my brand name but when I tried to submit the product listing it came back with an error 5461,so I continued with the case, ID 11189458222 and informed them of the error and they said I had to be registered in the brand registry, which confused me a little as the approval said that I could now list against my brand name.

Anyway I decided to go ahead with the trademark because that was what the brand registry was asking for. I began to fill in the information giving my trademark number then it asked me for 1-3 ASIN numbers along with their photos. Well now I am confused, I can not provide ASIN numbers because when I try to create a new listings it tells me I am not approved to sell under my brand name, but I can not register my brand on the brand registry because I need ASIN numbers. I seem to be going round in circle with seller support and getting nowhere. Anybody else had this issue and how if you did manage to fix it, thanks.

Hi,

Guys I have tried to sent in a DG shipment 5 times now and I have used Yodel, and ParcelForce.

The location is Amazon EU SARL (UK), Amazon Fulfillment Centre BHX3, 4 Royal Oak Way North Daventry, Northamptonshire NN11 8PQ. On google it shows the postcode as NN11 8QL.

I have tried to send here 5 times and each time couriers cannot deliver ? What is the issue seller support as their useless selves and got no explanation followed by months of waiting on emails. Amazon is declining I am getting very fed up. Any help on this matter.

I am receiving this error 8805

The value for the ‘Brand Name’ attribute for the SKU provided is inconsistent with the value. Updating this attribute will make it inconsistent with other products in this variation. If you wish to add this product to the variation, ensure all attributes are consistent.

If anybody knows solution to that?

We are brand owners and how is it possible that any of our product somehow got some other brand’s name while it was selling okay and we made changes to their data to.

Know no matter what changes I try to make processed file return with this error, we can’t edit, update or even delete these listings, yes, when trying to delete it via seller central, it says it will take effect in 15 minutes, but does nothing and when trying to delete via flat-file, we receive same error.

Seller support’s “support” isn’t really supporting us either, their replies are usual scripted answers, tried live support and call, but they also transfer case to "specialist team", which replies via email in typical manner.

We are stuck, please help.

Thanks and regards.

Every time I contact Seller support ,

I am always made to go around in circles until I give up

it has got to the point , where I no longer wish to contact them and if i do

I am dreading reading their reply

Hello!

We have formally written to request a resolution to the issue where FBA inventory cannot be removed due to a system error on Amazon. This problem has seriously hindered us from closing seller accounts

United Kingdom Inventory :1 units

Poland Inventory :1 units

We want to close our account, but the following prompt appears:

You currently have inventory stored at one or more of our fulfilment centres. This inventory needs to be either returned to you or disposed of before your account can be closed. Place a removal request to process your request.

You have a balance on your account. Once you've received a final payment or charge and your balance is £0.00, you can close your account.

1. We started dealing with this inventory removal issue on December 6, 2024. However, nearly six months have passed, and the inventory problem remains unresolved as it has been cancelled by system errors.

2.The seller support failed to provide an effective solution.

We declare our willingness to give up all the inventory in the store and the claim rights for the inventory. Please help complete the direct disposal of this inventory.

If you need us to provide any materials, please contact us. Thank you very much!

Hi,

Does anyone know if we are required to obtain a Liability Insurance when we are not the producer of the products that we are selling?

We are doing wholesale in EU and UK marketplace.

Thanks

Does anyone know how to create seller central accounts without linking them to an individual via passport or drivers licence?

Our warehouse team has about 20 people in it, working 7 days per week and about 18 hours per day. Most of these staff are temps, and even the permanent ones move around the business pretty freely.

I'd like to create a "despatches" account, with a dedicated phone number for OTP and locked down permissions, so that any time of the day or night, a worker can access the terminal without needing the manager's mobile to get the OTP.

Does anyone know whether this is possible, or whether there is a mechanism for allowing accounts to be used by multiple people in an official capacity? The alternative is trying to get 20 temporary workers to bring in a passport or drivers licence (which a lot don't have), and waiting for each one to be approved before they can start work, only to go through the process again with 5 new guys every week, as they replace ones who dropped out. I'll end up with hundreds of accounts for staff who will never be seen again, which seems crazy.

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.