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Hello Everyone,

I am hoping some one can help here / advise.. is anyone from Amazon here please need your help.

Our prodcut dimensions was incorrect which causing us to pay higher FBA fees, we sent the proof of measurement and the main issue is the height only which causing us to pay higher FBA fees. our product height is 2.4cm and when we raised we got reply that there is no change and height still is 3.71cm looks like they just copying from the system. When we raised the case again they measured it correctly and chat representative told me that after measurement height is 2.50cm and you should be in lower tier of FBA (for standard envelope) but you need to wait 48hr before system to get update as I can see internal system showing 2.50cm,but few days passed and sytem no updated probably due to refund...

anyway we raised this system issue gain but was told they will do the re measurement again, please note that we didn't request for re measurement this time as we were hoping that system will get update correctly as was told in previous chat. but they told us that only option is to do the re measurment and they came up this time again with 3.71cm forcing us to pay higher FBA fees which we didn't agree and after few messages they did the remeasruement and on 06/06/2025 we got 2.40cm happy days but again system not updated this time :( we waited 48 hrs and then when we contacted through chat they said as few measurments were done recently so they will use median :) which will force us to pay higher FBA fees...they simply forcing us to keep paying higher FBA fees for no reason :(.

what should I do now? anyone please from amazon can step in and looks for us please this is clearly not accepted.

Case IDs: 11103443982 , 11146391312 (on 6th June they confirmed height is 2.40cm).

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_Huz6FT08OxHAR@Seller_j9Bd91CW3ZVpr

can someone advise me if it is safe to upload a bank statement to confirm my card? I have been advised to be careful because of scams

please help, How do I remove my VAT number from Amazon as I have de registered due to low sales volumes

I want to deactive my account. How to do it?

Wie sende ich in einem Karton zum Beispiel drei verschiedene Größen eines Partents, also zb. 25 x S, 100 x M und 100 x L?

As we all are well aware. Amazon really listens to our feedback and makes changes to benefit sellers.

With the Daily Polls, Amazon clearly would like our feedback on them. If they didn't, why would they ask?

With the comment section limit being quite small, I propose we open the floor daily to discuss it!

needing some help. I have a personal account ordering £5/600 worth of units and then claiming a refund. The units are never returned. This person also has a seller account to the same address and is selling the same items they are stealing from me. This has occurred with every order they have placed, costing me over £1500. I need help asap to get this blatant fraud investigated and stopped. Also is there any way for me to get this money back ? Thanks

Hello, This accounting yeat I have come close to the VAT threshold (including all Amazon "expenses" such as FBA fees).

These expenses come to almost £20K (roughly half of which are FBA fees {carriage, warehousing etc}).

Should I be including FBA fees when calculating my VAT taxable turnover?

Thanks

My deferred transactions have gone from about 15% of my balance, to 60%

Has anyone else seen this? Maybe it's a new policy?