Welcome to Seller Forums

I have been contacted by a seller who is applying for trade mark names for very old listing where the original owner has ceased trading and then trying to force other sellers to stop selling claiming ownership.

Hello, a customer left a negative comment. He ordered the product 3 days ago. The product is on its way and will be delivered on time. I contacted the customer but did not receive a response. I want to delete the comment. I also wrote to customer support, they refused. Can you help me, I think it may be a competitor.

Amazon is now refunding buyers for items received late whilst allowing them to keep the item. As most items are delivered late, buyers are making a killing. We recently sold an item (£329) which was shipped on time via Amazon shipping but delivered one day late, Two days later the buyer filed an A-Z claim citing the delivery was late. Amazon refunded the buyer and charged our account. Our Safe-T claim was rejected stating the delivery was late.

Believe me, I am not crazy, the customer collected the item and realised 2 days later that the delivery was one day passed the scheduled time and filed a claim. They got the item and a full refund. I will of course fight this case, but in meanwhile guys, let the world know of this Amazon get-rich policy for buyers and plaster it all over social media.

If anyone knows otherwise or has any advice, it will be much appreciated.

Hello.

I had a few orders yesterday - I went to unshipped and bought the shipping. 10 minutes later I went to shipped to check my parcels that were due for delivery and one of the orders I had shipped was marked as Cancelled By Customer ordered in error.

Not being able to see a cancel order option, I refunded the shipping label and then refunded the customer.

I am not stuck with the item in unshipped and now late shipment! Going around in circles with seller support, who have told me to confirm shipment and ask the customer to reuse it or initiate a return?

Seller Support advised me I will have to make do with the late shipment on my account, and it will go away aft a period of time.

Don't suppose anyone else know what to do or if mods can help?

@Seller_iTgjdgiRqiPsn , @Seller_TSXM2A5nxWSuH , @Seller_DNQGSsdC7DccM case 9885353162 and 9888664272

Andrew

Hi everyone.

I'm an MFN seller. I had a buyer purchase a digital camera from me. Sent with Royal Mail, postage purchased through Amazon.

The buyer opened an A to Z, claiming to have received a broken smart watch rather than the camera. This doesn't sound likely to me. I package and post all orders myself so I know what I sent. I doubt any Royal Mail staff would bother to replace the item with a watch and then deliver it - doesn't really assist their theft in any way. So I'm going on the assumption that the buyer is a scammer.

Amazon allowed the buyer to return this broken watch to me. I photographed and video recorded my opening the parcel. Uploaded this evidence of receiving the wrong item in return to both the A to Z and in a message to the buyer.

Amazon closed the A to Z in favour of the buyer - full refund and defect on my account health.

I appealed the A to Z, summarizing events and providing evidence again. Amazon upheld their decision.

I thought that the next step was to file a SAFE-T claim, however, I receive this message when attempting to open one:

'This order is not eligible for SAFE-T claim. Only VAS orders, Easy Ship orders and MFN Prepaid orders are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details.'

Should I be able to file a SAFE-T claim here?

Any suggestions on what I should do next would be appreciated.

I'm hestitant to send an LBA to AMZ due to possible account concequences.

Thanks all.

Hi,

I plan to sublet some part of my unit to my friend. He got his own limited company and I have my own. He plan to open an Amazon seller account and run it from the location where I currently run my business.

So I wonder if we do like this way, would one of us get any policy violation, suspension or anything I would not want to hear from Amazon?

Thank you

Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight

Have just checked my valid tracking performance and a big drop this morning, mainly on the next/2nd days. All have valid tracking, all delviered on time. Although this has happened in the past am amazon sorted it, anybody else seen this today?

Low sales for almost two weeks, any suggestions on what I can do? contacted support and was confirmed all my listings are active and ok. Dont know why sales reduced. I got a mail about listing suppression but no one in the support can explain why? Any suggestion will be appreciated. just two months old selling and am worried.

Hello,

I am new to Amazon, Just opened my account today. I am thinking about launching a small business for PC and Phone accessories? I would like to receive some advise on how to launch my business? What steps I will need to take? will highly appreciate your advise!

Best regards

Nizamuddin