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I have been selling for a year on Amazon high end laptops been doing fine all 100% perfect account everything reading 0 and 100% feedback. Got an order a few days ago thought I had taken it off my stock but was still on, sure it was an Amazon issue, as sure I took it off but anyway. I offered the customer a free upgrade customer, never responded. I did contact the mobile on the order and a guy answered and said he did not place an order on Amazon and this mobile should not been on this order . So I proceeded to cancel the order as possibly it being fraud. Now my precancellation rate is rising everyday as no orders for a week my listings have no buy box and because no orders the rate is now 33% as do not sell volume . THIS FOR ONE ORDER IN A PREFECT ACCOUNT!! The preceding month took £20,000 in sales. SURELY THIS CANNOT BE RIGHT FOR ONE CANCELLED ORDER.

Can Amazon look at this, or do I assume no sales for 7 days, then the metric will go back to zero and this is just Amazon treating us like we are all dodgy and do not care about our businesses I am a naughty boy here is some punishment for you !! One stock error has this implication on a good account is quite ridiculous!!!

Good morning. I began using FBA a few months ago, and the early signs have been promising. I’ve noticed that reviews aren’t easy to come by, but I was happy with the three 5-star ratings on one of my products. However, the rating has now dropped to 3.7 due to a 1-star review with no comments.

Is this a verified rating? Nothing is showing in my account that I can see. If anyone could advise on where to see this in my account or how to go about getting this removed. I'd be grateful. Thanks in advance

I uploaded the product video three times, and each time it was rejected saying my video was illegal。Does anyone know how to contact the Amazon team to help with revisions? Or provide some reference suggestions?

HI, we buying fully tracked postage via Amazon Buy shipping to be covered if something happend or Royal lost item we will dont have to counted to Account help.

And again we are not covered .

Order Id 202-6129042-8649936

AZ Claim team A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims. My postage has been bought via this and shipped on time. That mean will not affect your Order Defect Rate. Any help is appreciated, thank you.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

discussion.Hello,

Ive sent all the documents for KYc identity check since last Monday and no news yet. My disbursement are blocked. Could someone tell me how long it took for them. It's first time so I dont know

Hi,

I am struggling to get my shipments collected by DPD. I have email the DPD seller onboarding team but I have not had a response for over a week. Amazon is not helping in this matter either. I need my boxes collected ASAP. Can anyone please offer any advice ?. Thanks

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK

FBA removal is completely pathetic, I removed three items about total 20 units, they changed me £ 195 for the removal charge. This is complete nonsense . Even if you keep the item in FBA they charge £85 monthly storage fee. End of the after sale I have no profit margin at all. Now I have removed all the FBA to FBM, now there is no sale . Amazon is one of the robber market place. They making millions from the seller. They encourage to sellers use their FBA so they can make money. In fba .cost is too high , you needs to pay per unit sale , handling fees+ monthly storage fee + pack and packaging fees + delivery charge + VAT , boss tell me where is your profit?

Order 205-1729008-9231501

Dear Amazon Support Team, @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR

I hope this message finds you well. I am writing to formally request to escalate a delivery dispute related Order 205-1729008-9231501.The order in question was shipped via ParcelForce on June 10th, 2025, and the tracking information confirms that it was delivered on June 11th, 2025, at 13:17 to Mr. E. Heath The proof of delivery indicates that a male received the package. However, the customer has claimed that the item was not received. In response, I provided the customer with the proof of delivery and reached out to ParcelForce for further investigation.This morning, ParcelForce confirmed via email which has been shared with Mr. Elliott that their driver returned to the delivery location and took a photograph of the correct door, which corresponds with the proof of delivery. They have verified through GPS tracking and the revisit that the package was indeed delivered correctly.Furthermore, I learned from ParcelForce that they attempted to contact the buyer, who was uncooperative and acted suspiciously, even ignoring requests for his full name. Given these concerning circumstances, I strongly suspect that the buyer may be attempting to deceive us.I kindly request that Amazon conduct a thorough investigation into this matter, particularly regarding the buyer's account activity. I have attached the photo taken by the driver today, which confirms delivery to the correct address.I am struggling to understand how a refund could be issued to the customer when there is substantial evidence supporting the delivery. I appreciate your attention to this matter and trust that a fair decision will be made.Thank you for your assistance.Best regards

Hi all,

I’m posting here after getting stuck in an unresolved loop with both regular support and the executive escalation team.

Issue Summary:

My Product Charges in settlement reports are drastically lower than my actual shipped order volume and sales figures.

For the period 27 May – 10 June, I had 483 shipped orders and over £14,000 in sales (per Business Reports), but Product Charges in the settlement report only show £8,428.88.

For 10 June – 15 June, there were 144 shipped orders and over £6,100 in sales, but only £2,522.22 reported as Product Charges.

Account Reserve is £0, so there’s no holding explanation.

I’ve already:

Raised this under Case ID: 11202651142

Sent a detailed PDF with transaction report analysis to the executive team

Been asked to provide “missing order IDs” even though there are no missing orders — just settlement data not matching sales.

Has anyone experienced similar discrepancies?

I’d really appreciate if any Amazon staff or fellow sellers could advise whether this is:

A known issue?

Something that requires internal reconciliation from the Payments or Technical teams?

Thanks in advance,

Bhasker Dhir

Bubcommercial Ltd