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Hello

I have a problem listing a used copy of 'The Gonzo Papers Anthology' by Hunter S Thompson because I need brand approval from the publishers Picador. This seems unlikely because I have been able to list other Picador titles without such approval required. I have listed it on Ebay without any such nonsense-any thoughts please,

Thank you

I have started a new thread re. this issue again, as have just received yet another listing deactivation for 'potential high pricing'. Absolutely ridiculous deactivation. My item (a book) is priced at £24.95 in 'Very Good' condition (it actually is almost like new, but I do always try and describe accurately), yet there is one listed as just 'Good' for £71.64 ! Admittedly that one is listed as Collectible , so these do not get deactivated, but there is really nothing collectible about it ! - they have obviously just listed it as such so they can list at a high price. This makes me SO angry.

I can see there is a locked thread 3 months ago with the same error I am getting, it seems there has been no resolution to the software issue.

I tried splitting my shipment into 4 groups to get a packing discount a couple of weeks ago - kept getting "1 Error- this item must be removed". Seller support were obviously no help - the usual, try a different browser etc. I gave up and packed it into one box as usual which worked fine, clearly no problem with my packed items. Annoying though, for the extra time I had spent separating the contents.

Last week I gave splitting the shipment another go and no problem at all.

Today I'm back to the same error - this item must be removed. Which item??? There is no clue. Again I have wasted time splitting the contents.

@Seller_XUNeUuvrQDpgPI can see you were looking into other cases a couple of months ago - any ideas?

Anybody else managed to solve this issue?

good morning, I cannot access add product or even help page without error CS11 coming up. Does anyone know what I can do?

Have any other sellers seen a massive surge of ASINs flagged on their At Risk listings page this week?

Over the last 4 days I have had 130 ASINs (shared, not ones I created) flagged as being at risk of search suppression all because the unit count data field is blank. Not being the brand owner I don't know a way to fix these easily, I need to raise a case for each one as Seller Support seem to require a photograph for each one as evidence for the change.

I was curious to see whether this was a widespread issue or whether I was special & whether anyone had any smart ideas for fixing it please?

Hi,

The customer returned the product via Royal Mail (Tracking ID: QY447965817GB).

The parcel never returned to me and is struck with Royal Mail from 25 March 2025. Amazon refunded the customer as well without confirming the delivery status.

Please see attached Images for Courier proof and SAFE-T Claim ID: 55875-15590-0464161

I want my funds back.

@Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_hnDMgUKxMh1V4

@Seller_Huz6FT08OxHAR

I've just had to refund a customer as an item wasn't received. A legitimate INR, so of course I issued a refund ASAP and apologised. But something concerning happened. There was a pop-up asking me if I'd like to automate FBM refunds in future.

I accidentally dismissed it before I could give feedback. But Amazon, NO! I do not want to automate FBM refunds. Scammers and chancers have become so problematic that last week I was forced to create a spreadsheet to track them all.

Automated refunds would have cost me around £200 in the last week and a half. By being able to challenge customers by showing them the tracking data, the loss is much less. Not zero, but small enough to swallow, albeit grudgingly.

Since I started the spreadsheet (around two weeks ago), I've had 30 INR claims. And after doing the maths, at least 86.6% are fraudulent.

@Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP Please feed the above back.

FOR THOSE OF YOU WHO HAVE TAKEN AMAZON TO SMALL CLAIMS:

Do you think I could tot up all the A-Zs wrongly granted and stick them in a single claim? Individual order losses are typically £5 - £20, but over a year, they can add up to thousands.

@Seller_Huz6FT08OxHAR@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr@Seller_TSXM2A5nxWSuH@Seller_hnDMgUKxMh1V4

Hello Amazon, for the Order 202-6919860-8419546

The Detail:

• Buyer launched an A-Z Claim, and it's auto-granted, Amazon deducted the amount and counted to our ODR.

• We contacted the customer, and he closed the claim. The claim status is closed, and it didn't influence the ODR. (We have a screenshot for this)

• 7 hours later, this claim is still granted and count to our ODR.

It's incorrect and this claim shouldn't count to our ODR again, since it's already closed.

It would be great if a mod could assist me in escalating internally.

Wish you have a nice day ;)

Hi,

I sent in a shipment: FBA15K8J4M0Q, and all units have been marked as defective, with no reasoning. I contacted seller support, Case ID: 11067408282, and received a generic answer explaining the reasons it may have been received as defective stock. I personally checked this stock before it shipped and it meets all the requirements that Amazon mentioned.

Amazon aren’t telling me what specifically is wrong with the stock. I strongly believe this is an error on Amazons side, but I’m not getting the support or answers I need. This is the second shipment it’s happened with, and after reading the forums, other sellers have experienced a similar issue. Can someone please advise as this is a massive issue for my company.