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Hi @Seller_XUNeUuvrQDpgP,

I hope you're doing well.

I'm reaching out to request your urgent assistance regarding a critical issue affecting our Amazon store. Five days ago, we noticed that the Buy Box/Featured Offer disappeared from all ASINs in our catalog, and this issue has persisted. Currently, our Featured Offer rate has dropped to just 3%.

We contacted Seller Support multiple times and were informed that our account is not eligible for the Featured Offer/Buy Box. However, this explanation seems inconsistent with the current state of our account:

Our Account Health Rating is approximately 900, well within the healthy range.

Our Order Defect Rate and Invoice Defect Rate are under control.

We use "Amazon Shipping " to ensure the fastest and most reliable shipping service.

We have not made any recent changes to product pricing.

Given these factors, we are unable to understand why our listings are being excluded from the Featured Offer. Our catalog includes approximately 13,862 listings, and this issue is having a significant impact on our business performance.

To assist in your investigation, I have included the Parent ASINs for our top 100 listings below. We would greatly appreciate your support in resolving this matter as soon as possible.

List of Top 100 Parent Asin:

B099BG5G49

B00UG7WDQ6

B08BPGN98K

B07YNDS25Y

B0C9JBS6NZ

B0DZ6RK16G

B0DP9ZD5G4

B07WKJFGJ3

B076739LVF

B0CZXW8QK7

B0BRGJRCWT

B0BTJ1RF82

B0F6YJ8C96

B09L588FXS

B0992J2P2V

B0C6V27FL2

B081TTR97W

B0DXD29KTY

B09F9KS4Y2

B0DVGX9KZM

B011J5ARXE

B09CV5VZBL

B077Z99YH9

B0DYVGDKD2

B0DVC8TZHT

B00JHQL6OC

B016YF8CXQ

B08Q5G7KS8

B0CNWFJTX8

B0BWS1DNFQ

B002IGOELK

B00UG7WDRK

B0BHKGQMYG

B01M0IWC3B

B01LZJS5MX

B09CDSCLQX

B00B69E49W

B09976PV8D

B0D3W1VPD4

B07BTQ2LZ7

B09S7L4V71

B0BVN1F7WG

B07CKCXNH4

B094RGCY77

B00D4NA5OG

B07S2NG791

B007TWIE1O

B0B2FFQZ9H

B006315GTK

B081TT6Q9M

B074F66CZH

B09KQXH9FC

B09Y4DBJJM

B00KNPKJO4

B01LWM9MQS

B092R4D48Q

B0C3Z9BTBN

B0D14TS5F5

B0776X8DZM

B07TLY9358

B01LYX4AZQ

B07FMBX15C

B098TMZHP6

B09TL11Q9Q

B09HS87DS4

B0B34VNXF9

B0C4B8VKZB

B09BZW7KTW

B0B5DXM547

B0DZ15XSRX

B07C2X2TGM

B092JN7FF9

B099K8WC5V

B09ZHBSZ2D

B0BS9Q65FL

B0BST6MB6N

B0CF2RVHF1

B0DVZLWB8B

B073WYZY94

B0B1CH7VMW

B0BSQX3PJT

B0CN67DZ77

B0DFN29PR2

B07CKD1GWL

B0BNVV91S8

B0CCF4SR8X

B0D38711S1

B0999N6ZG9

B09SBCVP2G

B0BTT6WT72

B0CW9NLJBK

B0F73ZVS64

B00XWP0V0Y

B08LNWYD5D

B095VR84WT

B0BQC2XJ3Q

B0C412HSPP

B0C55KT3XX

B0D2LVKJKV

B0017KOS28

Thank you in advance for your attention and assistance.

Best regards,

Hi Amazon team and fellow sellers,

I’m urgently seeking help.

I accidentally clicked “Transfer Account” in the Business Information section of Seller Central UK. I did not mean to change the legal entity, and I did not submit any new owner info.

Now my account is stuck in a compliance freeze, and I can't:

Access support

Update billing info

Use my dashboard normally

Every action redirects me to this broken error page:

👉 https://sellercentral.amazon.co.uk/mario/compliance/legal-entity-change/regional

I’ve tried:

Calling support

Emailing seller-verification@ and seller-performance@

Logging in from different countries

Clearing cache, switching browsers

Nothing works — and I’m fully locked out. This is causing serious disruption to my business.

Please Amazon:

✅ Cancel this mistaken transfer

✅ Restore my access

✅ Confirm my account stays under the original ownership

I’m the rightful owner and just need help fixing this mistake.

If any moderators or sellers have resolved this before — your advice is deeply appreciated.

Thanks in advance

Dears @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

Just tried to buy RM label via Amazon buy shipping and all I'm being offered is Evri drop off. Apart from the fact it would cost me over £2 extra there is also a 10 mile car journey involved. All I'm trying to post is a LL book which according to the drop down menu RM is not able to take? My only option at the moment is to take a hit on metrics and put stamps on it

I have used FBA for over 10 years, I have come across all of the problems and shortcomings of using FBA. This is a new and very worrying issue. Amazon tell me that I made an error on my most recent shipment. They say that the ASIN in the shipping plan does not match the product sent. As the error was made by me they are keeping the all of stock and I can’t make a claim for the loss. They are keeping nearly 3K worth of stock at cost and there is nothing I can do about it. I don’t believe that I made an error and they have not given me any evidence that I made a mistake. I just have to take their word that it was me that made the mistake and not the FC doing it wrong. Amazon feel free to help yourself to all of my stock.

Due to the value, I will be sending them a letter before action and to the small claims court.

I just wondered if anyone else had seen this issue?

A case has already been opened about the issue, I am posting this here to hopefully raise awareness of the issue...

My account has been billed multiple adjusted charges for many of my sold items where postage was bought via Amazon, with Evri being the courier.

The adjustments are claiming that the original label cost of 2.95 for instance was undercharged, the result is a doubling of the postage fee and £100s of lost revenue.

All items are weighed and measured correctly so what is going on here? A system glitch? Evri trying to pull a fast one?

There is no way in hell that a small item, weighing 200g, measuring 30x 10 cm costs £6+ to send.

Has anyone else experienced this issue? It's causing me alot of stress it has to be said.

hi we notice today over £300 was was missing from our account evri had taken made false claim and took so much money ecah parcel was no penny this time it was 3.17 please let me know if this has happen to you.

Hello All,

If you want Automated handling time for your goods applied to your account you do not need to do anything.

If you prefer to have your opinion of your handling time used, you need to switch off the Automated handling time which has now been applied to your account

All Best

Brian

Dear Jeff,

I am reaching out regarding an urgent matter concerning our Amazon Seller account. On 1 May 2025, Amazon requested specific documentation for account verification, which we immediately provided. Since that date, our submission has been under evaluation, with no further updates from the Account Health Support team. We created a case on 9 May But that case is still on transfered.This ongoing delay is severely impacting our business, resulting in significant sales losses and disrupting our operations.

We respectfully request that you expedite this process to restore our account as quickly as possible. This delay has gone beyond acceptable limits, and we are facing considerable consequences as a result.

Thank you for your attention to this matter, and we look forward to your support in resolving it swiftly.

Best regards,

Added those details in this

Our account is deactivated due to Identity Verification

@Seller_j9Bd91CW3ZVpr @Danny_Amazon

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN