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how i set my label size to a 4 x 6

Just went to puchase a Royal Mail label from buy shipping on Amazon and its removed the option, just had Hermes/Evri??? Is this a gitch or a new change?

Thanks

I can't find a definitive answer anywhere, if someone could let me know.

As the title. Sales are zero today which is just not right as we sell dozens of orders everyday. Checked to see if our shop is still activated and it appears to be and also checked the buy box which we still have. All very strange never known anything like it.

Cannot update listing because Amazon wants the title to be in Italian language....Cannot make changes/ create sales etc as I get the error that 'the tite conflicts with value 'XXXXX' for ASIN Z in the Amazon catalogue'. This value, is Italian. Obviously, not right for the UK.

Seller support are obviously useless. Can a mod assit? @Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

Case ID 11004180862

I got a "customer" that was suspicious from the beginning. First she claimed she did not receive the order. Tracking showed it was delivered. Then she filed return requests with various reasons:

1. No longer needed 2. Accidental order 3. Unauthorized purchase 4. Item defective or doesn’t work

All in all 17 (!!) return requests. I answered to her immediately, said that I will of course refund her when I get the order back. The item in question is the most valuable thing I have ever sold in my 15 years of selling here, so I reported her to Amazon TWICE, saying that this person is trying to scam me. Her communication was extremely poor, like this:

"I don't even ask in mailbox I ask for refund thank you no DVD there I have the DVD not sent."

"The reason for returning the DVD to the mailbox thank you no items refund all good."

So, it was impossible to communicate with her. Yesterday she filed an A-Z claim. I answered to Amazon, sending proof of delivery. Amazon immediately granted the refund. I then appealed, proving again the delivery and also proving that the item was as described (another false claim from the buyer). Today Amazon decided to "uphold" their decision, because I had not responded to the buyer’s return request before the claim was filed.

To me it seems that Amazon is just trying to make new rules so that they can take my money. Should I really have responded to all 17 return requests? They are all auto-approved by Amazon with my general instructions. This person would have had already 4 weeks to return the item, but clearly she did not do anything about it.

If there is a rule that one should somehow respond to multiple return requests by the same buyer (how can one actually respond to those?), this buyer made all these multiple requests on purpose. Some morning I would have 5 return requests from her.

Besides taking my money and stealing an expensive, rare and out of print item (it is now selling for 180 euros), Amazon is counting all this against me and putting my marketplace at risk of deactivation. I sell so little that this one order means now that I have 33% defect rate.

All this doesn't seem fair to me. I am really getting tired of all this bs.

Does anyone know what we should do about this?

We've been erroneously charged every month for a very long time. We opened a case about this over 10 months ago and this is still open now as seller support have been trying to solve it ever since but have not been able to.

Some of the erroneous charges have been reimbursed to us from time to time, but the root cause of why they are still being charged each month has still not been successfully fixed. We are now owed reimbursements again.

I posted this on the forums here over 10 months ago and a moderator regularly updated us about this for the first 8 months or so, he also had a dedicated seller support rep assigned to the case, who was on the case for around 5 months and who I also spoke to on the phone.

But now for the past 2 months the moderator has not replied to anything and then last week the assigned seller support rep said they were leaving (not sure if leaving Amazon or just the case) and said another seller support rep would be in touch within 48 - 72 hours. It's now over a week and I've heard nothing despite sending 2 reminders.

I have spent upwards of 100 hours on this so far, and in 6 weeks it will be a year since the case was opened.

As seller support and the moderator have not been able to properly resolve this, does anyone know how this can be escalated beyond them, to someone who is able and willing to get this fixed?

We all sell on Amazon, my question is who is the customer???

We have only the address details where the order is going,, we receive monies from Amazon less fees for the sale of goods.

Where do we stand from a legal stance, it appears to me Amazon is my Customer.

I look forward to your comments.

Hi, I have been watching my inventory aged FBA stock and it seems to just be getting older each week despite strong sales - eg stock moves from one bracket of 61-90 days to 91-180 days. I have stock in each age bracket but it seems to always be the 'newest' stock (0-60 days) which sells, not the oldest (91-180 days), so my stock is getting more 'aged' by the week. Can anyone explain that please? I assume I am getting charged more for that because it is older and eventually it might even be sent back to me, but that's not fair - surely the 'oldest' stock should always be used for sales first. I am really confused. Thanks