Welcome to Seller Forums

Hi everyone,

I logged into my account Sunday night to be greeted with the message of restricted access to my account due to invalid charge card and an email from Amazon saying they were unable to charge my card due to an invalid charge card.

This is the same charge card I've used for the past 18 months without any issues, upon checking my bank account the payment had been taken successfully so no issue at all there. I also re-entered my charge card details, authorised the £1 authorisation check and got the message saying charge card successfully updated but upon trying to log in again still restricted access to my account and Amazon seller support are telling me there is still an issue with the charge card and a balance due and until the debt is paid it will continue to be restricted access.

As anyone else experienced this same problem? I seem to be getting nowhere with seller support even though everything is correct from my side, the payments have come out of my bank account absolutely fine so can't understand this issue at all.

Cheers

Liam

Dear Amazon Seller Community and Moderation Team,

I am writing with desperation and urgency. Amazon currently owes me over €27,000 in VAT refunds, which were incorrectly charged to my account since August 1, 2024. I have been trying to resolve this for nearly a full year across multiple case threads—yet I remain stuck in an endless loop of delays, canned responses, and “internal escalations.”

What makes this even more distressing is that I am terminally ill. I am trying to close my business and spend what time I have left with my family in peace, but I cannot rest until this is resolved. The emotional toll of this financial injustice—on top of my health situation—is overwhelming.

Key Facts

Amazon owes me over €27,000 in VAT refunds across all EU marketplaces

My business is registered in Jersey, Channel Islands – which, by Amazon’s own policy, is not subject to VAT on seller fees

VAT has continued to be charged monthly, even after full documentation and multiple confirmations from Amazon that this is an internal issue

Despite my health condition, repeated emails, and full cooperation, I have received no timeline, no ownership, and no refund

Amazon’s Own Policy Proves I Should Not Be Charged VAT

As of August 1, 2024, Amazon updated its billing structure:

“If your company is not established in the UK, Germany, France, Italy, Spain, Netherlands, Poland, Belgium or Sweden, you will be invoiced by the AEU head office in Luxembourg, and there will be no change to how VAT is applied on Amazon fees.”

We are based in Jersey, a territory outside the listed countries. According to this, our seller account should not have been charged VAT at all. Yet we’ve been charged thousands per month for nearly a year.

Case History

Case #10475219092 – Opened 1 Nov 2024

Submitted full documentation (TIN, GST certificate, Jersey registration)

Amazon acknowledged Jersey exemption but took no action

Case #11111108662 – Opened 15 May 2025 (on Amazon’s instruction)

Still marked “Work in Progress” as of today

No timeline, no resolution, no refund issued

Also previously referenced:

Case #10394070152 and Case #10099070382

I Cannot Move On Until This Is Resolved

I am trying to shut down this business cleanly. I am unable to do so while Amazon continues to hold over €27,000 that was never owed in the first place. These are funds I need to clear my financial obligations, support my family, and have peace of mind.

My Request to Amazon

Immediately process the VAT refund (over €27,000) dating back to August 2024

Stop charging VAT going forward on all marketplaces

Assign one responsible contact who can take this through to completion with compassion and clarity

To the Community

If any sellers—especially those in Jersey or other non-EU countries—have faced similar VAT issues, please reply or share how you escalated. I have followed every procedure, provided every document, and waited long enough.

This is no longer a technical issue. It’s a human issue. One that must be resolved before it causes more distress than it already has.

Thank you for reading, and for any help in getting this case the attention it critically deserves. If anyone is able to tag in any forum mods who are active in this community, it would be very much appreciated.

Dear Amazon team,

I submitted a Dangerous Goods (hazmat) review for ASIN B0FH5ZMW31 on July 14, 2025. It has now been over two weeks, and the review status is still “Not Classified: Unable to Classify.”

However, I have not received any specific feedback or explanation as to why this item cannot be classified. I have reviewed my submission to ensure that all information and documentation are complete and accurate.

I kindly request clarification on what exactly is preventing this ASIN from being classified, and what further action I can take to resolve the issue.

Please assist in escalating this case to the appropriate team, and provide a clear reason for the rejection so I can take corrective action if necessary.

Thank you for your attention.

Shipping Settings Automation (SSA) not showing premium delivery

Hi all,

I have just started to set up SSA, but it has removed premium delivery from showing as fastest delivery time on the item page, is there something i am missing? or does it no longer show.

Thanks

Lauren

please any mod can help in this matter. Mega buy box thread is locked now . should we continue on this one .

@Seller_gAhPNiLrkfTcr@Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP @Seller_j9Bd91CW3ZVpr @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4

This product has been selling steadily, it's exclusively mine (private label), and no one else is listing against it. We’ve maintained the same price, same fulfillment (FBM), and overall customer metrics have been solid — yet, we’ve suddenly lost the Buy Box. SELLING THESE PRODUCTS FOR MANY MONTHS WITHOUT CHANGING PRICE

The offer is still live, and we’re still getting some traffic, but we’ve noticed a significant dip in sales since the Buy Box disappeared. We haven’t changed anything obvious on our side, and as far as I can tell, there are no alerts or policy violations on the listing.

The following asin's are

B0B51NYZF3

B0DCZRY2KJ

B0CTCV1V2J

B0CYLWF4Z6

B0CYLWD6D2

B0979HN8L5

B0CTCP13WJ

Hi everyone,

We opened a case (CaseID: 11325858282) regarding a 1-star feedback left on order 202-7203731-0803535, but unfortunately, the feedback was not removed.

The customer left negative feedback simply because UPS redirected the package to an Access Point after a failed delivery attempt on July 18. We immediately contacted UPS and requested a redelivery, but the customer — citing personal limitations — refused to collect the parcel and insisted on a refund, which we processed promptly.

Despite our proactive and polite communication throughout, the customer unfairly blamed us for an issue clearly caused by the carrier. The comment is emotional and unrelated to the product or our service.

We believe this feedback violates Amazon’s policy and kindly ask moderators to review the case for possible removal.

Thanks in advance for your support.

@Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_j9Bd91CW3ZVpr 🙏🏼

Best regards.

Hi,

Can I get a moderator to look into this negative review, please? This is the oddest one so far in the years we have been selling...

206-8090366-0306746 - I cannot print the label as there no print button

No previous communication from this customer...I called them to ask them if there was an issue with their order and that I could help by collecting their order if they were not happy with it...Funny thing is...they told me they had not received it yet! But that they ordered in error and that they wanted to return it...

I advised to refuse delivery and they apologised and said they would remove the review, however, the review is still on our dashboard and they are not answering the phone anymore...

Can anybody please help?

Thanks!

@Seller_gAhPNiLrkfTcr @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4

I am being forced to validate my debit card details for markets I do not want to sell in. Please advise how I can remove all other markets (except UK). My seller account is blocking any FBA functions until I validate my card for these markets.

Hi folks, I'm new to Amazon seller central and have managed to successfully list some products to my Amazon UK store which are also available in Europe.

However, when I click Edit beside my product and scroll to the bottom to "Manage offers in other marketplaces" section, I can see "Sell In USA" and "Sell In Canada" options, when I activate these and try to click submit, I get a red error message under my "Merchant Shipping Group" tab no matter what option I select. (see attached images).

I've tried editing my shipping template by adding these regions, this seems to work when I go back into to edit my product but only if I completely remove the Merchant Shipping Group field and leave it blank, when I click submit I then get a success windo telling me it'll take 24 hrs to come into affect. However when I have a look in the Edit product page, everything appears to revert back to just the original listing?

I contacted both Amazon UK and USA about this but have not been given any solid advice on how I can actually sell my product in these regions?

Anyone any idea what I should do?

Thanks