Looking at the info on Amazons’ help pages i find the following in regards to when an A-Z claim can be made:
"Timeframe for Claims
If you haven’t received your order, you must wait 3 days past the maximum estimated delivery date for an order (as indicated in the order details in Your Account) or 30 days from the order date, whichever is sooner, before making an A-to-z claim for an item not received. You can submit an A-to-z claim up to 90 days after the order date.
Please note that if you received a materially different or defective item, you must contact the Seller within 14 days of receipt to request return information. You must do this before you can make an A-to-z claim."
Anyone shed some light on how a customer who made a purchase on 9th October 2013 is able to open an A-Z claim with me today? Its almost 4 months ago now. Just seems mad to me becuase from what i have read in other posts its very likely Amazon will find in the customers favour and if customers can make claims when ever they like whats to protect sellers?