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I need some help, guys, as it's impossible to resolve this using the seller's case management section.

Dear Amazon Seller Support,

I am writing to address an immediate and critical issue regarding my seller account. For several consecutive occasions, Amazon has attempted to charge my bank card £30 for a service that I have never utilized.

I enrolled in the "Pay As You Go" plan when I joined Amazon and have not sold any items on the platform since that time. Therefore, I do not owe Amazon this or any other fee.

I demand that you:

Cease all further attempts to charge my bank card immediately.

Reactivate my seller account with immediate effect.

Please investigate this matter thoroughly and confirm the cessation of these unauthorized charges and the reactivation of my account.

I look forward to your urgent confirmation and resolution.

Sincerely,

Just started selling on Amazon and got fake negative review under one of my listings before I managed to post my first sold item. The author, Tdt, happens to be my competitor from eBay, Tdt Aquatics, another seller. Report it to Amazon and have been waiting for 3 days now for it to get removed. How is this possible that people can leave reviews without buying? How long do I have to wait for the removal? It drives me nuts that they're ruining my reputation.

I've just had this notification from my Evri account manager after messaging him late last night.

"Everyone - we have been made aware of a recent Amazon billing issue where-by some recent transactions via tiers have been double charged. These discrepancies are currently being investigated with Amazon in aid of credits being issued to all impacted Sellers, of which will be visible again these transactions within 48hrs of submission."

discussion.Good Morning, I am new to Amazon FBA but a little confused about how it works. I am wanting to go into shops and buy deals to sell etc as I have seen this is a good way to start but I have noticed you need to ask permission to sell brands such as huggies etc how do I go about permissions? Will it work with a store receipt? If not how am I to try and set up my account so I can start selling? I find the process very confusing. Many Thanks

Hi fellow sellers,

Amazon is automatically setting our inventory levels to zero across nearly all listings. We use a verified and integrated external software solution to manage our inventory and pricing. This system regularly sends updates to Amazon, and we can confirm — through Batch ID logs and internal reporting — that the correct data (including stock levels and prices) is being transmitted as expected. However, the Amazon system does not seem to be reflecting these updates. As a result, our listings appear as active, but the available inventory is shown as zero, which completely halts our sales. This is not an issue of inactive or suspended listings — the listings themselves remain active. The core problem is that the stock and pricing data is not updating on Amazon's end, despite being sent correctly from our side. We have reviewed this matter internally and also found that other sellers have faced similar problems in the past. This suggests a potential systemic issue within the platform's update mechanism.

Has anyone else dealt with a similar issue?

Did Amazon eventually help you fix it?

Any advice or insight would be greatly appreciated.

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

A case has already been opened about the issue, I am posting this here to hopefully raise awareness of the issue...

My account has been billed multiple adjusted charges for many of my sold items where postage was bought via Amazon, with Evri being the courier.

The adjustments are claiming that the original label cost of 2.95 for instance was undercharged, the result is a doubling of the postage fee and £100s of lost revenue.

All items are weighed and measured correctly so what is going on here? A system glitch? Evri trying to pull a fast one?

There is no way in hell that a small item, weighing 200g, measuring 30x 10 cm costs £6+ to send.

Has anyone else experienced this issue? It's causing me alot of stress it has to be said.

I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named {personal data removed, moderator edit} has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. {personal data removed, moderator edit} got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — {personal data removed, moderator edit} — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as {personal data removed, moderator edit}. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded {personal data removed, moderator edit} myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded {personal data removed, moderator edit} again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

Hello All,

If you want Automated handling time for your goods applied to your account you do not need to do anything.

If you prefer to have your opinion of your handling time used, you need to switch off the Automated handling time which has now been applied to your account

All Best

Brian