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⭐ TODAY: Monday, 30 June 2025, 08:00 - 16:00 ⭐


👋 The Transparency Programme team is here to answer all your questions about protecting your brand from counterfeits, enhancing customer engagement, and gaining supply chain insights!


📢 How Today's Event Works:


  • Our team is actively monitoring this thread from 09:00 to 17:00
  • Post your questions in the comments below
  • We'll answer each question in the order received
  • Browse through previous Q&As - your question might already be answered!

🔍 Key Topics We Can Help With:


  • Brand protection strategies
  • Counterfeit prevention
  • Customer engagement tools
  • Supply chain visibility
  • Programme enrollment
  • Implementation support


💡 New to Transparency? Visit our Transparency programme page for a quick overview while you wait for your answer.


⏰ Event closes at 16:00 today - don't miss your chance to get expert advice!

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Hi all,

Is anyone else seeing issues with deferred payments not being released, even after the expected release date?

A large portion of my disbursements are marked as deferred, which I know can happen. But a few of them have passed their listed release dates, and the funds are still being held. My account health looks fine, and support hasn’t given a clear answer.

Has anyone had this happen before?

Did your funds eventually clear?

How long after the release date?

Any idea what might trigger these extended delays?

Would appreciate any insight.

Thanks!

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Is anyone else experiencing the Other Sellers Box not opening - it pops out for a split second and then back in again. This seems to mean only buy box items can be sold. I have tried on all browsers.

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I know there have been numerous discussions on these subjects but I think it is worthwhile to clarify the current position.

This morning I have tried to list a book publitshed by Thomas Nelson & sons. Amazon say I need permission to sell this "brand" . The requirements for this permission are quite beyond the normal second hand bookseller.

Also I tried several weeks ago to list several books without ISBNs. I have gone through the very long rigmarole of applying for GTIN exemption. I never heard back from Amazon on any of these applications.

Am I safe in assuming it is now impossible to sell books on Amazon in these 2 scenarios?

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We have an ASIN we have been selling for 3+ years now with no issue for some reason today it has been classed as an Adult Item, the lsiting shows as active etc seller support say it is fine but its not showing in my store front and when i go to troubleshoot it says it has been classed as an dult item, seems like quiet a few sellers are seeing this issue now please can you help we have prime day coming up, one of the busiest times of the year and our ASIN is not showing up in search

CASE ID: 11266252362

@Seller_mIRnuhdx7l5sN

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Amazon lost 7 units of a product from the fulfillment center, so I applied for reimbursement of the amount (COST OF GOODS) with case id "11232128652", and Amazon gave me only around 72% of the landing cost back to me, which is absurd, and it shouldn't happen.

Here is the breakdown of the inventory:

-----------------------------------------------

Total Shipped/Receiving = 10

Lost Inbound = 7

Available = 3

Inbound/Reserved = 0

Defective/Expired = 0

Damaged (Potential Reimbursements) = 0

Sold = 3

Refunded = 0

Removed By Seller = 0

Per Unit Cost of Goods = £16.24

Total amount of lost goods = £113.68

-----------------------------------------------

Giving total missing items of 7 units

I only got £82.32 from Amazon instead of £113.68.

What should I do in this case?

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1. Listed a generic product on an ungated listing which was for the generic product

2. Chinese seller emerges and changes product title to include thier selling name (previous brand name remains) and alter the listing to look like thiers. The brand and subsequent trademarks has no relevance nor connection to them, hence the fact they had to submit a counterfeit claim with all details being about brand. Clearly Amazon did not check it and allowed it blindly to hit my account.

3. They submit a IP Violation for COUNTERFEIT goods claiming "unauthorizedly listing our product and has improperly used our brand name, product title, images, videos, and A+ content on their product page. This constitutes a serious infringement of our trademark rights and copyrights, and has already caused harm to our product sales and customer ratings."

4. Obviously all the above is false, its not even thier listing (all EU markets retain the original title which contains the brand name - which is NOT them) - the listing existed and I listed the product I also have to sell against it correctly. No IP has been infringed, nor any harm.

5. What is the procedure to report the seller who is trying to manipulate the listing and also claim a full monopoly on sales?

6. I am so tired of this rubbish on Amazon, Im truly deflated, not bothered, and dont even care about it, but want to simply resolve it as I walk one step closer to leaving this selling platform, in the hope at least, one day when the day comes, we can part ways with no hard feelings... I just havent got the energy for it anymore...

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Hi everyone,

We’ve just received a notice from Amazon Shipping informing us that our shipping services will be terminated as of 2 August 2025, with final access to Shipper Central ending on 30 September 2025.

We’ve been loyal customers of Amazon Shipping for over 7 years, and this came completely out of the blue. No explanation was provided, and our account manager wasn't informed either.

We’re trying to understand if this is an isolated incident or part of a wider change.

Has anyone else received a similar termination notice recently?

Any insights or experiences you’re willing to share would be really appreciated.

Thanks in advance.

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Customer lying in feedback
by Seller_QcXbVg85i6VVI

I had a customer who requested a refund saying the item was lost in the mail, even her inital request was extremely rude. Even though it was still within the delivery window I gave her a refund. Now, 1 week later she has left me 1 star feedback claiming I did not refund her. The automated removal request tool just rejected it and seller support are as unhelpful as usual. I tis cealry a mistake of Amazons, hers or she is a liar. either way this is nothing to with me.

How do i get this sorted?

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Product Bundling Violation
by Seller_NBwjKaHzPWk2A

Hello,

I’m seeking guidance on how to resolve a Product Bundling Violation notice I recently received on my seller account. I’d appreciate any insights from others who have faced similar issues or know the best steps to address this promptly.

I was notified that one or more of my listings have been flagged for Product Bundling Violations.

But the performance notification we received stated that my bundle allegedly violates platform policies because:

  • All ASINs that are misbranded as FRESHFIELDS MARKET instead of actual product brands. I.E We listed most of the products under our own brand and as manufacturer when we aren't the brand owner of that product.

Questions for the Community:

  • Any tips for clarifying bundle listings to stay compliant?
  • Has anyone here successfully appealed a Product Bundling Violation on Amazon?
  • What supporting documentation or evidence did you provide?
  • Did you include invoices, manufacturer letters, or product usage explanations?
  • Any suggestions for how to draft a strong Plan of Action (POA) for this situation?
  • Are there specific keywords or phrases I should avoid in the listing that might trigger bundling policy flags?

My priority is to resolve this quickly to protect my account health and avoid further disruptions to sales. Any advice or examples from your own experiences would be hugely appreciated.

Thank you so much for your help !

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"Warning Children can choke or suffocate on uninflated or broken balloons. Keep uninflated balloons away from children. Discard broken balloons at once."

has appeared on the safety warning section of hundreds if not thousands of product pages that are not balloons.

seems the rogue data has come in via the build international listing tool or via amazon retail/catalogue team.

ps

there was a ":" after the word warning in the text but amazon forum thinks that it is a URL :(

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