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⭐ TODAY: Monday, 30 June 2025, 08:00 - 16:00 ⭐


👋 The Transparency Programme team is here to answer all your questions about protecting your brand from counterfeits, enhancing customer engagement, and gaining supply chain insights!


📢 How Today's Event Works:


  • Our team is actively monitoring this thread from 09:00 to 17:00
  • Post your questions in the comments below
  • We'll answer each question in the order received
  • Browse through previous Q&As - your question might already be answered!

🔍 Key Topics We Can Help With:


  • Brand protection strategies
  • Counterfeit prevention
  • Customer engagement tools
  • Supply chain visibility
  • Programme enrollment
  • Implementation support


💡 New to Transparency? Visit our Transparency programme page for a quick overview while you wait for your answer.


⏰ Event closes at 16:00 today - don't miss your chance to get expert advice!

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New vouchers remaining in "Submitted" state
by Seller_GaK6aFKpAeaiw

I added some new vouchers on Wednesday of last week and they are still remaining in the submitted stage. As it is Prime Day tomorrow it is essential they go live. Does anyone know why they may still be showing as submitted?

Any help would be appreciated.

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Please help with my Germany Buy box!!! Urgent!
by Seller_z7wSNWwglfrjU

Dear Amazon team,

We urgently need help with our Buy Box issue. We have tried all the methods but it still doesn’t work.

There is no shopping cart button for all products on the Germany site.First, I need to make sure my account is eligible for the Buy Box.

1. All our products are shipped by FBA.

2. Our products are reasonably priced and lower than similar competitors.

3. Our products are in new condition and in stock.

4. Our listings are of good quality.

5. Our links have added brand links and are eligible for UPC exemption.

Since last month, all my listings are missing the Buy Box.

All my products are shipped by Amazon FBA, which meets the necessary conditions for Buy Box eligibility. How can I get the Buy Box/Featured products back?Have these Asins in Germany been submitted to the relevant team for review?

Here are a few ASINs I'm having issues with:

B0F5WFR56W

B0DJXKT111

B0DN64T9SG

B0DMP4QXM2

B0F6BW5PCB

B0DHV9DLRD

B0DNJLDL4S

B0F6XN2CC6

B0DPHMNH77

B0F3CV2H4L

B0DNYQKNWS

B0F5W95DFT

B0F299XCZF

B0DRYGK17B

B0FCYFB59Z

B0F6YFYNRG

B0F62RT59T

B0FCLY3BLS

B0DMZVCBQ4

B0DPZJFTDD

B0F4XJXLMC

B0F633LV35

B0FCM2SFPP

B0DPX7W4G2

B0F8J18PX6

B0F62VQ5X1

B0DMFDL81W

B0DHWZP74V

Thanks for your support!

Best Regards,

@amazon spencer

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1. Listed a generic product on an ungated listing which was for the generic product

2. Chinese seller emerges and changes product title to include thier selling name (previous brand name remains) and alter the listing to look like thiers. The brand and subsequent trademarks has no relevance nor connection to them, hence the fact they had to submit a counterfeit claim with all details being about brand. Clearly Amazon did not check it and allowed it blindly to hit my account.

3. They submit a IP Violation for COUNTERFEIT goods claiming "unauthorizedly listing our product and has improperly used our brand name, product title, images, videos, and A+ content on their product page. This constitutes a serious infringement of our trademark rights and copyrights, and has already caused harm to our product sales and customer ratings."

4. Obviously all the above is false, its not even thier listing (all EU markets retain the original title which contains the brand name - which is NOT them) - the listing existed and I listed the product I also have to sell against it correctly. No IP has been infringed, nor any harm.

5. What is the procedure to report the seller who is trying to manipulate the listing and also claim a full monopoly on sales?

6. I am so tired of this rubbish on Amazon, Im truly deflated, not bothered, and dont even care about it, but want to simply resolve it as I walk one step closer to leaving this selling platform, in the hope at least, one day when the day comes, we can part ways with no hard feelings... I just havent got the energy for it anymore...

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Product Bundling Violation
by Seller_NBwjKaHzPWk2A

Hello,

I’m seeking guidance on how to resolve a Product Bundling Violation notice I recently received on my seller account. I’d appreciate any insights from others who have faced similar issues or know the best steps to address this promptly.

I was notified that one or more of my listings have been flagged for Product Bundling Violations.

But the performance notification we received stated that my bundle allegedly violates platform policies because:

  • All ASINs that are misbranded as FRESHFIELDS MARKET instead of actual product brands. I.E We listed most of the products under our own brand and as manufacturer when we aren't the brand owner of that product.

Questions for the Community:

  • Any tips for clarifying bundle listings to stay compliant?
  • Has anyone here successfully appealed a Product Bundling Violation on Amazon?
  • What supporting documentation or evidence did you provide?
  • Did you include invoices, manufacturer letters, or product usage explanations?
  • Any suggestions for how to draft a strong Plan of Action (POA) for this situation?
  • Are there specific keywords or phrases I should avoid in the listing that might trigger bundling policy flags?

My priority is to resolve this quickly to protect my account health and avoid further disruptions to sales. Any advice or examples from your own experiences would be hugely appreciated.

Thank you so much for your help !

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Significant decrease of sales through Amazon
by Seller_i3BQXQMmRlwip

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

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Dear Amazon Seller Support
by Seller_QpvXcfH07yMBR

Dear Amazon Seller Support

could you please give me another opportunity to use the market place because, like I said in

my previous appeals, l didn't list the products in a way to avoid detection, but I was

completely unaware and new on the platform, when Amazon launched in South Africa, so all this happened because l was over- excited

to start selling my products on Amazon.co.za and thought red light therapy products fall under beauty

category, not knowing that Amazon regards it as a medical device

please accept my humble apologies from the bottom of my heart and give me a second

chance, to start afresh, l am not going to list any medical devices again, unless, if I have the

required documents.

Thank you and I am looking forward to start afresh

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Understanding Amazon's Selling Restrictions
by Seller_XUNeUuvrQDpgP
Amazon replied

Hello sellers,

We have been seeing a lot of threads where sellers are reporting increased cases of initial selling authorization denials and existing authorization revocations. Let´s dive into this:

Selling on Amazon comes with great opportunities, but also important responsibilities. One key aspect you need to understand is Amazon's product selling restrictions. Let's break down what these restrictions mean for your business and how to navigate them successfully.

What Are Amazon's Selling Restrictions?

Amazon implements selling restrictions to protect customers and maintain trust in the marketplace. These restrictions ensure that products sold are:

  • Safe for customers
  • Authentic and genuine
  • Compliant with local regulations
  • Meeting Amazon's quality standards

Types of Restrictions

Restrictions can apply at multiple levels:

  • Individual ASINs
  • Specific brands
  • Entire categories
  • Sub-categories
  • Brands within certain categories

Note: Some products may have multiple layers of restrictions, requiring separate approvals for each level.

How to Check if You Need Approval

  1. Log into Seller Central
  2. Go to "Add a Product"
  3. Click "Show limitations"
  4. Review any restrictions or requirements listed

The Approval Process

If you discover you need approval to sell a product:

  1. Submit an application through Seller Central
  2. Provide required documentation, which may include:
  • Purchase invoices from manufacturers or authorized distributors
  • Product photos
  • Compliance certificates
  • Safety documentation
  • Other category-specific requirements

Important: Not all restricted products accept applications. If you see "Your account does not qualify" or there's no "Apply to sell" option, that restriction cannot be lifted at this time.

Managing Ongoing Restrictions

Keep in mind that:

  • Restrictions can change over time
  • Previously approved products may become restricted
  • New documentation may be required periodically
  • Performance issues can affect your ability to sell restricted products

What If Your Application Is Declined?

If your application is declined, you can:

  1. Review the rejection reason carefully
  2. Gather new or additional documentation
  3. Submit a new application when ready
  4. Monitor for any changes in restrictions

Pro Tip: Keep detailed records of all your approval documentation, as you may need to reference them later.

Best Practices for Success

  1. Research restrictions before sourcing products
  2. Maintain high-quality documentation
  3. Stay informed about category requirements
  4. Monitor your account health regularly
  5. Keep records of all approvals and documentation

Remember: Amazon Selling Partner Support cannot provide additional information about certain restriction decisions. The best approach is to monitor the categories you're interested in and watch for changes in restrictions over time.

Selling Applications FAQ

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We have an ASIN we have been selling for 3+ years now with no issue for some reason today it has been classed as an Adult Item, the lsiting shows as active etc seller support say it is fine but its not showing in my store front and when i go to troubleshoot it says it has been classed as an dult item, seems like quiet a few sellers are seeing this issue now please can you help we have prime day coming up, one of the busiest times of the year and our ASIN is not showing up in search

CASE ID: 11266252362

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_Udi0JNbTrsmUV

@Seller_XUNeUuvrQDpgP

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cambiare intestazione azienda
by Seller_ZHJsRaaXu4ivc

Buongiorno, dovrei cambiare intestazione(forma giuridica) all'azienda quindi nome, partita iva..ecc, mantenendo lo steso inventario, lo stesso titolare stesso conto bancario e ovviamente sostituire il nome del produttore in ogni prodotto...

Ci sono molti pareri discordanti, quale è la procedura esatta?

in oltre l'account verrà fermato per quanto tempo?

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Amazon Buy Shipping is a joke!
by Seller_cqm1NpCzzXarj

This is becoming a joke now at this stage, 4 orders this week have either been lost or just not delivered when buying shipping labels from Amazon buy Shipping. I know it is a Royal Mail problem, but it never happens when I buy my postage directly through Click and Drop. Then again if I do that I get penalised on account health. Going round in circles and losing orders every week now at this stage. I post personalised greeting cards A5 using 2nd class with Amazon buy shipping and they insist on buying it through them or my ODR is affected. I have tried to speak with chat support and you all know how that goes, reading from a screen and passing the buck to Royal Mail as per usual. Why can't we just buy direct from Click and Drop??? and not have our account health affected. Disgraceful in my opinion.

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