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Our account has been deactivated due to VAT liability, despite our company not being VAT registered (we haven't met the revenue threshold yet).

They wrongfully believed we were based outside of the UK, but we have provided plenty of evidence to prove otherwise: passport, invoices, certificate of incorporation, etc.

Seller Support is not replying to messages. It has been over a month since our privileges were removed.

We called the account health "specialist" and all they told us was to message support again, but they are not replying.

How can we fix this?

Hi Amazon Team,

I need help from an Amazon representative please. We sell Cypriot BBQ Grills that have absolutely no electrical or electronic parts but all of our listings for these grills have been wrongly deactivated by Amazon in Germany due to ''Extended Producer Responsibility (EPR) in Germany – Waste from Electrical and Electronic Equipment (WEEE)''.

Could you please help us fix this?

Thank you.

Hello Amazon team,

Please help. Please!

In Apr, 2024, our listing ASIN B091YVB3JV was removed as Amazon received notification from UK custom that our product package did not meet requirement.

After appealing, we proved that our package met regulation requirement, but Amazon still asked us to remove all inventory from Amazon center before the listing can be reinstated. We removed and removed until the inventory shown in seller center as "0", but!! when we filed case asking Amazon to reinstate the listing, we were told that there is still 1 inventory in stock.

The ridiculous thing is that, we seller cannot see any inventory in seller center, nor can we remove it! Amazon said that they will contact the inner FBA team to remove the inventory, but it has been over another 6 months!!! Still no process.

We kept urging and checking, but kept being asked to wait.

This is ridiculous! A seller has been waiting for more than 1 year but listing still can not be reinstated, and the seller cannot do nothing but wait!

I really need help to reinstate my listing, what can I do?? Please help!

Dear Amazon Team please reactivate my account i have summited all documentation which required

I've had no disbursement since August Amazon owe me over £8,000.

Amazon Support please advise?

As the title. Sales are zero today which is just not right as we sell dozens of orders everyday. Checked to see if our shop is still activated and it appears to be and also checked the buy box which we still have. All very strange never known anything like it.

Hi All,

A while back, my seller account was restricted from selling a particular brand due to a customer complaint about it being unauthentic.

After countless emails back and forth with seller support and account health with invoices, etc, they would not accept it, and I had to accept the violation, which I never wanted to do, but it is what it is.

It is nearing 180 days and I was wondering,after the violation is off my account, will I be able to sell that particular brand again considering I ungated myself with an invoice. Or am I blacklisted from selling this brand on my account forever?

Any advice is appreciated.

Hi,

Just checking in, to see if anyone is experiencing anything similar to me at the moment with regards returnless refunds against food products (specifically pet category in our case).

Have been selling on Amazon for years now (pet food + other items), and this has only become a major issue in the last 2 months - I have never had this happen with pet food before, and definitely not on this scale - it feels like someone or somwehere information is out there that basically customers can scam Amazon businesses through this returnless refund policy - specifically food items.

In the last 2 months we have had 13 amazon returnless refunds against food items, ranging from £10 to £60 in value, I have managed to claim back via SAFE-T claim for a few of these, however the main issue is how this is handled by Amazon, when you open the SAFE-T claim you get copy and paste responses and NEVER get told the actual reason for the return only that it is your fault -

"We have denied your reimbursement request for order ***-*****-**

Why is this happening?

The reason behind this decision is that the item is classified as non-returnable and the reason why the buyer requested a refund is considered the seller's responsibility."

But if you ask what the reason is, they will not supply it - surely this is unnaceptable? How is Amazon expecting us to resolve issues going forward and reducing these issues if we are not supplied the return reason, also without knowing the return reason, how are we or Amazon supposed to know that this is our (the sellers) fault?

I expect they dont want to supply any reasons against these issues to be sure that it is very difficult for you to claim against these returnless refunds. Most likely the customer is complaining about something or other and the easiest way to resolve for Amazon is just to refund as they know we will be taking the overall loss - not them.

Anyhow, anyone else experiencing this???

Many thanks

Mike

A month ago, my main account in the US was deactivated due to a connection with an account in the UK region.

After studying the problem, I filed an appeal and for more than 12 days no one has responded to further resolve the issue!

When filing an appeal, the banner stated that the response would take no more than two business days.

I created a case on this issue and no one has responded to it either.

On the British forum, the moderators do not respond either.