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A couple of years ago, I updated the address for my business. However, Amazon still seems to have outdated information on file, and as a result, they’re unable to verify my address. The issue is that there’s no clear way to update my business information for reverification through their system.Every time I try to contact support for help, I receive the same automated response: “This email address is not the correct channel to submit an appeal.” I’m stuck in a loop with no progress and no direction on what to do next.What steps can I take to resolve this issue and get my business address verified on Amazon?

We sold a Pokemon card to a customer for £30. Customer, upon receiving the card, took it our of protective packaging and opened a return. Today we received his return, except that there is NO PACKAGING. He stuck the return lable on the card !! THIS IS INSANITY. I don't know if this guy just wanted to punish us or make us angry by doing something gross like this.

PLEASE HELP. I'm speechless. Amazon auto authorised his retun and refund is pending.

My Germany account was deactivated on April 6th, apparently because it needed a valid VAT number. However, both our VAT numbers for Germany and The Netherlands have been added and validated by Amazon. We logged numerous support cases (11011151542, 11038388202, 11013606852, 11013606852, 11013137112) and spoke to 2 different support agents, each time we were promised our case was sent for 'internal review', yet absolutely nothing has happened and there has been zero follow up or response from anyone at Amazon Support.

We are missing out on important sales (€3000+) as Germany is our key market with no end in sight.

Where is Amazon support? Who can assist getting our account back up?

Hello Amazon Team,

Since the beginning of this month we have been going through KYC verification. Of course, I completely understand the requirement to have these checks on our account.

We are about 2 weeks in and uploaded an identity document which was requested yesterday. At around the same time (perhaps just before this request) our funds available went to zero and our ability to disburse funds removed. Before then, we could disburse funds and our balance was showing whilst verification was progressing was expected as we were within the 60 day threshold.

At the same time our listings are active and selling as usual.

I am very concerned that, as verification can take up to 10 days, which would be about the same time as our disbursement is due, if the verification team require further information, this could take even longer.

Unfortunately, due to this concern, our KYC verification has now become critical event for our business as we continue to sell thousands of pounds worth of goods daily, at the same time have daily pallet collections from Amazon shipping. It is difficult to balance growing sales, spending money on advertising with this level of uncertainty which may mean we need to make a decision to slow things down a little to mitigate this until it is resolved which would be a real shame as we have increase sales on Amazon substantially this year.

I am very sorry to trouble you all, but could I kindly reach out to your support to help conclude these KYC checks which are having a damaging effect on our business.

Please can this case be escalated to the managers of the internal team to complete this account review as a matter of priority today.

Thanks and I look forward to hearing from you.

Kind regards

Heyy, i need help because nobody from support can help....my account is blocked because by mistake i created one more account and i cant access email connected with that account. I sent my documents to verify so after i can delete the account but their answer is "we'll contact you in 2 bus. days to sour email adress" what to do? or how to unblock my account?

Hi, has anyone experienced a sudden sales drop? And everything in my listing is working fine with no errors. I havn't had any sales in the last three days. I was doing well in the past month. I am selling paper bags with handles. Is anyone selling the same as me, or in the same category?

Hi, everyone,

I really appreciate any advice you can offer. I’m facing a situation where a customer claims they haven't received an item, even though I have the proof of delivery. The customer is now asking for a refund.

How would you deal with this kind of situation? I’d love to hear what’s worked for you and if there's a best practice to follow in this case.

Thanks in advance.

We all sell on Amazon, my question is who is the customer???

We have only the address details where the order is going,, we receive monies from Amazon less fees for the sale of goods.

Where do we stand from a legal stance, it appears to me Amazon is my Customer.

I look forward to your comments.

Anyone else having issues with QZ Tray today?

No matter what we do, we keep getting the same error: QZ Printing Failed for the Following Orders.

We've uninstalled, reinstalled, installed an older version, nothing works. It's worked fine for well over a year now.

We now have to buy shipping individually on over 160 orders. This is going to be a long day.