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Hi everyone,

I completed an inventory removal process for 150 new books through Amazon FBA recently. The packing and delivery method used by them is completely ridiculous. The boxes arrived in a state of destruction while the products inside were completely exposed to view. Some of the books are damaged, and I suspect some might even be missing.

What should I do in this situation? Where can I file a complaint about the way Amazon handled the removal order? Is there any possibility to claim reimbursement for damaged or lost items during this removal process?Any advice would be appreciated.

Thanks in advance.

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

I’ve been going round in circles with the approval system for weeks.

I have emails and invoices from the supplier as I know her well, she’s the key accounts manager and providing me with everything I need but Amazon says “We have reviewed the documentation that you provided and determined that you are not eligible to sell Mr Filbert's products. We evaluated the information that you provided, but it did not pass our review.”

How is it possible? I’m on the phone to filberts but they’re nothing to do with the approval process. How does Amazon not give me the approval?

Currently I have to sign in and put OTP in around 15 times a day, is this normal??

We have an ASIN we have been selling for 3+ years now with no issue for some reason today it has been classed as an Adult Item, the lsiting shows as active etc seller support say it is fine but its not showing in my store front and when i go to troubleshoot it says it has been classed as an dult item, seems like quiet a few sellers are seeing this issue now please can you help we have prime day coming up, one of the busiest times of the year and our ASIN is not showing up in search

CASE ID: 11266252362

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_Udi0JNbTrsmUV

@Seller_XUNeUuvrQDpgP

I have an issue with this, I had a notification that 20p had been taken for amazon.ae but we have never sold on there and only sell on the UK.

The card is active and all verified, multiple withdrawals have been taken from the card that is active but the error is still there as below but the card has been charged multiple times

We are not able to charge your account. Assign a valid charge method to restore full access to your seller account.

I also have this error

There was a problem loading the content. Please try again later.

Anyone got an idea what and why this is happening and how to resolve

@Seller_XUNeUuvrQDpgP @Seller_ZyGdB49sb7An4

Hi i am new seller and i have my first 3 orders pending i did the verify payment but they still not been sent not sure what to do?. Thanks

We are contacting you with serious concern regarding the ongoing rejection of our trademark infringement complaints submitted through the Report a Violation tool. Over the last 6 months, we have filed 92 complaints, of which 61 have been rejected, with an overall acceptance rate of only 22%. As a result, we have now received multiple internal warnings that our brand protection tools are at risk of being revoked — a consequence that would be severely damaging to our legitimate brand enforcement operations on Amazon.

we have followed the route of escalating the complaints through Contact Us > Escalate previously submitted issue. , multiple times , however we get the same automated response when we try escalate it .

The core issue is that our valid complaints regarding unauthorized parallel imports are being automatically rejected with identical template responses, which mischaracterize the nature of our reports as “distribution agreement disputes.” This is factually and legally incorrect. We are not raising issues related to distribution. These complaints relate to trademark misuse via unauthorized regional imports, which under UK trademark law (Trade Marks Act 1994, Section 10) constitutes direct infringement.