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Welcome to our Ask Amazon Q&A with the Brand Registry team, focusing on your questions about the Brand Registry Enrollment Process.

_____________________________________________________

⚡️ What You Need to Know:


The Brand Registry team will answer all your questions posted in this event thread on May 27th from 8 am - 4 pm.

_____________________________________________________

💡 Submit questions below!


Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

We're hosting Ask Amazon events across multiple stores. In addition to this UK event, sessions will also be held in the following countries:

France

Germany

Italy

Spain

Japan

Please note that this event thread is specifically for the UK Forums. Links for each individual regional event will be provided soon.

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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How can we sell bulk drainage parts?
by Seller_ODXyVkMBF6owz

Can someone please explain the easiest way to sell bulk stock? We have around 1000 bulk bags of underground dranage pipes, ubends (various polypipe types) etc. We cannot work out what we'd need to do to be able to sell via amazon. Ideally we'd like to send a pallet to amazon and they packhage and sell. is this possible? Thanks

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Amazon Gave Sneaky Refund Without A-Claim
by Seller_ae51e0CJoHqCX

So I have just come across a refund given by Amazon to a customer for a bespoke order.

I was blissfully unaware of there being an issue with any order.

The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"

Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.

It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.

No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.

I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.

I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.

In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.

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is seller central down at the moment?
by Seller_RqYbxwnZGzsPs

can get in but only giving limited access

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Product Authenticity
by Seller_sgQQl7z1QB5wg

We received a product authenticity complaint from a customer and as required by Amazon we submitted to Amazon an invoice from our supplier to prove that the product is 100% authentic. Amazon replied ''We cannot accept this invoice because we are unable to verify the supplier. We removed your listings for these items: ASIN: B01MT6ZZVK''.

Amazon now requires an invoice from our supplier's supplier. But our supplier is actually the factory which manufactures the product for us, so there is no other supplier who supplies our supplier. Amazon says that if we do not provide this information our listing will be removed on the 2nd of June.

This is, by the way, our best-seller and we are selling hundreds of these products worldwide from our own website and other platforms.

Any ideas please?

Thank you.

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Feedback missing
by Seller_WHgkYrNYjDF60

Has feedback disappeared for anyone?

We had thousands of feedback left and now these seem to have disappeared.

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We've introduced Customs Clearance and Shipping Services on Amazon premium full truckload (FTL) shipping service to simplify your cross-border operations between the UK and Europe.

Customs Clearance and Shipping Services on Amazon provides customs clearance, brokerage and transportation, all in one place.

This new service, in partnership with the transportation company, RXO (formerly called UPS SCS) and AVASK, offers the following:

  • Faster transit times
  • Cost-effective shipping solutions
  • Premium customer support
  • Simplified customs clearance and brokerage management

To sign up for your first premium shipment, go to Customs Clearance & Shipping Services on Amazon (C2S2).

For more information, review the following:

To view the terms and conditions, go to Pallet solution and Customs Services.

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Please catch up with Ebay on buy shipping.
by Seller_LEraDYZE3W6hS

Please Please Please Amazon catch up.

Order is missing, please contact buyer for refund.

How can I buy shipping from Royal Mail 2nd class large postage from ebay and 2-3 days after posting they flag the package as delivered.

Surely Amazon tech can this this far behind on protecting its sellers and Customers experience?

Please can super admins give some feedback

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1 reply
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Change product brand name generic to brand name
by Seller_HJZZpg5GdazXj
Amazon replied

We have recently registered our brand name on amazon. Our products have a trademark printed on them. Currently, our products are listed as Generic. How can I change the listing brand name from Generic to my own trademark brand name?

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6 replies
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Buyer return label download
by Seller_BdrPNgpNadZdW

Buyer has stated the Return Label is not readable at Evri Dropoff and asked for a copy of label.

When I try to download return label, I get an rml file, not a scannable label.

Can anyone help please, been trying to solve this for a days?

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Amazon Feedback Manager Is Failing Sellers
by Seller_6HXPDZ2n6YG3n

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

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