Case : 11163124502
Today, I received a neutral feedback from a customer which reads:
"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"
The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.
Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:
“We are unable to remove this feedback because it does not meet our guidelines for suppression.”
This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.
How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?
Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?
What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?
Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.
@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr