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@Seller_mIRnuhdx7l5sN

We have incurred over 1500+ fraudulent refunded claims and we are aware that hundreds of other sellers are experiencing the same issue.

A customer orders off ebay / onbuy. The seller then orders on Amazon off us and we deliver it to his customer, not known to us this is happening. Once the parcel is delivered then this seller on ebay is raising an A-Z and getting a full refund.

we have raised these cases dozens of times, but its impacting us to severe - can you help me with getting some resolution on these claims

we are out of pocket on hundreds/thousands of orders that are not being refunded as the items are classed as non returnable

ive filed 143 safe t claims in the past 30 days and only 20 have been accepted!

Dear fellow sellers,

After weeks of frustration, I finally discovered the real reason why Amazon kept rejecting our invoices and refusing to reinstate our account for ASIN B07QQ3M74T.

Here's what happened:

We purchased the product directly from the original U.S. brand owner, FROSTY DREAM, INC, who registered the trademark in the United States back in May 2016.

You can check the official USPTO record for Miss mouth brand

HOWEVER...

In November 2024, a completely unrelated party registered the same brand name in the UK trademark database.

Now here's the issue:

Amazon’s system (or support staff) seems to be automatically validating invoices against this fraudulent UK trademark, not the legitimate U.S. one. As a result, our genuine invoices from the real manufacturer are being wrongly rejected—seven times so far.

To make matters worse, our documents were even reviewed by irrelevant teams like the Handmade Integrity Team, who clearly aren’t qualified to handle such cases.

We provided:

Invoices from the real U.S. manufacturer

Warehouse and shipping documents

Trademark ownership proof from the USPTO

Business details of the U.S. seller on Amazon

Yet the answer is always the same: rejected.

🔴 We’ve done nothing wrong.

🔴 We followed all Amazon policies.

🔴 We’re being punished because of a fraudulent trademark registration in the UK.

👉 If you’re facing similar issues, check trademark conflicts across regions.

👉 Amazon: Please fix this flaw. Honest sellers are being penalized due to stolen brand rights.

We are now hoping for a manual review by someone who understands international trademark law, not automated systems or unqualified reviewers.

Sellers, be aware. This could happen to you too.

Best,

Mehmet Narin

Purvian LTD

@Seller_fgtTzyHQfOM1x@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

We are a dog food/treat business - Suddenly we have a number of products in our Sponsored Display ad showing the attached error. Ironic to say the least - Is there anything we can do other than attempt to talk to Seller Support?

Hello,

Can anyone please help me with this,

Buyer messages me saying 'item never got delivered' i checked it with DHL and it was delivered on the day its meant to be, replied the buyer giving him the DHL website link to check. After a week or so buyer leaves me a negative feedback, saying ''They said my package was lost, then when I tried to get a refund they said it had been delivered. So they not only robbed me they then lied about it. DO NOT make any purchases from this so called “seller”''

Feedback is completely false, as i never said to the buyer that item is lost. Tried appealing it through the feedback option but it got denied.

Any tips on how to get it removed ?

Thank you

Hi,

We are closing down the Ltd company, and I'm just selling off the final stock under my own name (we have purchased the remaining stock from the company). However, Amazon still has our account registered as a business and I can't edit the bank account (it says the account needs to be in the name of my business)

I've asked SS, but I'm not holding out much hope for a good solution - so I thought I'd ask here to see if anyone has any ideas :)

Thanks

Andy

I wonder if anyone can help with an issue we have come across.

We have noticed that there are at least two other sellers selling our products via Amazon UK without authorisation from us (Brand Owner, Trademark Owner). It seems as though the sellers in question are buying our products via a part of our non-Amazon distribution network and reselling under our listings. Our concern is that we will not only be receiving their reviews, but that their pricing will jeopardise our wider pricing strategy for distributors and contractors.

Is there anything I can do via the Amazon platform, or is this a matter we need to take up with the unauthorised sellers directly?

Any advice would be greatly appreciated, as we are at a bit of a loss for how to approach this.

I have started a new thread re. this issue again, as have just received yet another listing deactivation for 'potential high pricing'. Absolutely ridiculous deactivation. My item (a book) is priced at £24.95 in 'Very Good' condition (it actually is almost like new, but I do always try and describe accurately), yet there is one listed as just 'Good' for £71.64 ! Admittedly that one is listed as Collectible , so these do not get deactivated, but there is really nothing collectible about it ! - they have obviously just listed it as such so they can list at a high price. This makes me SO angry.

今天我在后台寻求帮助，客户的回复很快速，很专业，让我很快的可以理解到我遇到这个问题应该怎样做，有这样的客服，让我很安心，谢谢！

They just seem to get worse - and in this case ask for irrelevant screen shots only to come back with incompatible solutions which prove that the question has not been understood

Is there a way of forcing a question to be looked at by human that can actually do things?

They just seem to be in a race to close cases as fast as possible with pin the tail on a donkey answers that are wide off the mark.