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I'm reaching out to a Moderator, you have helped in past...so, thanks in advance!

@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_j9Bd91CW3ZVpr @Seller_hnDMgUKxMh1V4 @Seller_j9Bd91CW3ZVpr @Seller_VJ4XoAkjDpjPH

AZ case - Buyer is clearly a thief, de-frauding me of £569.99

Order id. 203-2206811-7473920

£569.99

Case i.d. 11310143792

I pay on average of £6,000 p/month in commission to Amazon, and yet there is no support from Amazon.

Ironically I have had 2 calls from Amazon marketing (from a mobile...very professional!) telling me they have identified my business for significant growth, that they will charge for this service £700 p/month and extra commision...really?! No thanks!

We have a signature on delivery

We have images on delivery

We have SMS texts and phone calls, prior and post delivery.

We have the vehicle registrations of his vehicles on his drive on delivery.

And yet he says 'Item not received' He has confirmed it is his address in the images.

Because he is no longer replying to Amazon messages, we have had no choice but to write to him, most recently an LBA.

Amazon Moderators, if you can please go back over this case, see all the information provided in advance of my formal action against all those involved to recover the £569.99 and any subsequent losses I have incurred to date.

Thanks

I know this sounds abit dumb but I purchased a shipping label and I can’t find it ! I have gone to the order, no option to print ! But the billing for it shows it has been purchased

Hello

I've got the weird issue where despite having grocery items in my catalogue (e.g. B00AQB146W), I'm not actually approved to sell in the category.

I'm now in the endless cycle of having automated rejections from Amazon on support tickets (e.g. 11382954842), and because I've already got my own items in my catalogue, I'm being asked to use other ASINs that aren't even my brand for the sake of the application (which makes no sense to me, as I'm essentially being asked to lie about the product on the application).

I sell a mixture of alcoholic and non alcoholic products, and while I'm approved to sell alcohol by Amazon, they keep rejecting the Grocery application with no reason given.

Is there a way to get out of the endless automated responses and actually have a support agent spend 1 minute looking at the application to push this though?

@Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM

Thanks

Can anyone help. As far as the premium delivery chart, I should be eligible but when I speak to seller support to ask why this is not working they say the reason is I am not eligible. Speak to Amazon performance and they say I am eligible, but they cannot fix the problem, speak to seller support. Speak to seller support and they say it is not working as I am not eligible.

8 cases later over 3 days and I am going around in circles. This only started after 31st July when they changed the criteria to be more beneficial to sellers.

Does anyone know another way I can get this resolved perhaps by speaking to someone at Amazon who understands how Amazon works?

Hi all, recently set up my Amazon seller account and just wondering if I need to register as a sole trader, individual etc?

I also don't see making more than about 12k per year.

I now have a message on my dashboard asking to verify my business details, so any help from someone here would be greatly appreciate!

Thanks,

Alex

Hi, I was requested to provide some KYC information on 19th July, which I provided on 20th July. I fully appreciate the importance of KYC requirements, however we have in excess of £2,500 (which is a lot of money to our small business) held with Amazon that we need for supplier payments, VAT and credit card payments. My bank account is verified but we cannot disburse the money. Seller central have recommended waiting until business day 10 has passed as the process takes time however, we have waited 13 business days. Every time I contact them they say wait another 72 hours then don't get back to me. now I cannot phone them only email and i do not get a reply to my emails. My concern is our business may go under if I can not make the payments on time and my mental health is not great a the moment with all the stress and worry. I hope that someone can please review the information as soon as possible and get back to me.

Hi All

I have had a couple of orders from EU countries in the last few days. In both cases, the Amazon order page makes it clear that this is an IOSS number, and the order has pulled through to Click & Drop successfully, but when I complete the customs details on the Click & Drop page the IOSS field is blank. I have had to go back to the Amazon order page and cut & paste the IOSS number in manually.

I am not sure why this is happening; does anyone have ay idea? In any case, this is a heads up for other sellers who send parcels to the EU through C&D, just in case the same is happening to you.

Hi,

We have a case where the customer left a 1-star feedback claiming they never received the order (ASIN B09F4ZJXPJ), but the package was delivered on July 17th with full tracking and photo proof provided by us. The delivery was confirmed by the carrier (EVRI), showing delivery to a safe place at the customer’s address.

After we sent the delivery photos, the customer initially said they couldn’t see the images and then stopped responding completely. The delivery was a bit delayed but was successfully completed according to the tracking details.

This feedback is clearly unfair and seems intended to pressure us for a refund. We kindly ask for your support to remove this unjust feedback.

Case ID: 11333037362

Thanks in advance.

@Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM

Ok so we have the obvious scammers that Amazon don't support us for, we have the really old website that is SOOOOO clunky to list things on compared to the competition, Pulling listings for no apparent reason, Customer service that ( fill in your own wording here ), We have flaming hoops of legislation to jump through, which only Amazon seem to make us obey, and we accept that is part of life as a seller on Amazon. BUT here's the last straw....

They are holding my earnings to ransom, because for some reason they were really happy with who I was and the bank account I used for the last few years, But now it seems they don't trust me. I have completed the 3 ring circus of confirming stuff, sending in documents validation this, validating that, but still I cannot get to MY money sitting in Amazon's account. No pre-warning at all, just WHAM "You need to prove who you are ", meanwhile Amazon are going to hold all your hard-earned money in THEIR account ( which I have not asked them to send me documents to prove ). I am getting to my wits end TBH. What's the point in continuing to sell on Amazon, if I cannot get the money I earned.

TAKE OUT EVERY PENNY EVERY DAY, OR THEY WILL DO THIS TO YOU TOO WITH NO WARNING!