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Very simple, can someone please explain why Amazon say as a fact that a price is below the minimum price when clearly the price is higher than the minimum price, it is very clear that there is a serious issue in Amazon with this minimum pricing, just look at the screenshots and tell me that it is correct? The listings are all suspended as Amazon state as a FACT that the selling price is below the minimum price, it is clear that the price is higher than the minimum price.

increasingly I am asked for receipts for a restricted product.Can this be any receipt from a wholesaler but not necessarily the product I am applying for?I ask because some sellers seem to have got approval even if the product is not new,so they cannot get a receipt for second hand goods can they?

What would you do in this situation?

We had a customer recently that ordered (worth over £150) and claimed non delivery, despite the delivery image showing it was delivered inside their secure gates. It's also not the sort of thing someone would steal, given A) it's size and B) the type of product it is.

The customer opened an A-Z and won (unsurprisingly).

However, the same customer has now placed the exact same order, albeit nearly a month later.

What should we do in this situation? As i'm hesistent to send the order out again, only for the same customer to win an A-Z if they wish...

Hi everyone

I'm dealing with a difficult buyer situation and would appreciate your thoughts or advice

A recent buyer received their order one day later than expected. I understand this can be frustrating, and I have offered a discount as a gesture of goodwill. However, the buyer insisted on a full refund without returning the item, and when I declined, she began sending messages that were increasingly aggressive.

She stated she would “leave her review all over social media” if I didn’t comply. Despite my efforts to resolve the situation professionally, she left a 1-star review claiming the products were expired. In fact, the items clearly show a manufacturing date, not an expiration date, and the product has a long shelf life remaining.

I’ve reported the review through Seller Central and flagged the buyer’s messages as inappropriate. Sadly, they disagree. Has anyone experienced something similar? What steps (if any) helped get this kind of review removed?

Thanks in advance for any insight.

We have an ASIN we have been selling for 3+ years now with no issue for some reason today it has been classed as an Adult Item, the lsiting shows as active etc seller support say it is fine but its not showing in my store front and when i go to troubleshoot it says it has been classed as an dult item, seems like quiet a few sellers are seeing this issue now please can you help we have prime day coming up, one of the busiest times of the year and our ASIN is not showing up in search

CASE ID: 11266252362

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_Udi0JNbTrsmUV

@Seller_XUNeUuvrQDpgP

Hello,

My shipment with the ID FBA15K0BR0JB has been lost. I originally sent it in February, and it has now been five months. Despite calling and chatting with support many times, I have not received any response. All that has been done is opening multiple cases, but unfortunately, none of them have been answered.

I had initially communicated under case ID 10946935642. I was asked many questions, and I provided complete answers along with all necessary documents. The shipment was sent via UPS, and I have proof of delivery and all other relevant documentation, yet I still haven’t received any update.

Because of this ongoing issue, I am reaching out to ask if there is anyone who has experienced this before or anyone who can assist me in resolving it.

Thank you in advance for your HELP.

Today, I checked in the Inventory Defect and Reimbursement portal that there was a until which was damaged in warehouse. According to Amazon the matter is resolved with the following message in the portal:

Reconciled

Unit 1

Resolution date: 03 Jul 2025

Reason: Defect has been reconciled because the item has been regraded View policy

And on another page I am seeing the following message:

Can anyone explain what this actually means? Does it mean that Amazon is telling me, meh! it is just an item we are not going to reimburse for it so move along? Or does it mean that Amazon has replaced the item? Or does it mean that I need to open a case with the seller support about it?

Thanks in advance.

This is becoming a joke now at this stage, 4 orders this week have either been lost or just not delivered when buying shipping labels from Amazon buy Shipping. I know it is a Royal Mail problem, but it never happens when I buy my postage directly through Click and Drop. Then again if I do that I get penalised on account health. Going round in circles and losing orders every week now at this stage. I post personalised greeting cards A5 using 2nd class with Amazon buy shipping and they insist on buying it through them or my ODR is affected. I have tried to speak with chat support and you all know how that goes, reading from a screen and passing the buck to Royal Mail as per usual. Why can't we just buy direct from Click and Drop??? and not have our account health affected. Disgraceful in my opinion.

Out of interest how is everyone finding DpD are the delivery getting there as fast as UPS? I’m not worried about a collection as they collect everyday i’m like everyone here wanting stock to arrive in a timely manner.